⦁ Excellence in managing end-to-end program/project planning & implementation from scope management, activity sequencing, effort & cost estimation, to quality management in line with guidelines & norms.⦁ Proficient in managing & leading teams for running process operations and experience of developing procedures, service standards for business excellence.⦁ A Visionary leader with specialization in Legacy Migration & Modernization Strategy, Cloud Transformation Roadmaps, Big Data Analytics to gain insights and capitalize, Cloud Native Architectures, experience and insight to elevate any application, computing platform infrastructure to Cloud.⦁ Managed daily/weekly/monthly objectives and communicated them to employees⦁ Successfully delivered projects worth 80 million within budget and on time.⦁ Improved project delivery efficiency by 36% through process optimization.⦁ Received star management for outstanding project management.⦁ Increased first call resolution from 75% to 86%⦁ Reduced support costs by developing new workflows and support processes.⦁ Led cross-functional teams to achieve project goals.⦁ Developed and maintained strong relationships with stakeholders.⦁ Delivered implementation support, developed solution technical design and provided product extension and development and/or technical guidance.⦁ High skills in Project Charter, Project Proposal, Scope & Deliverables, Cost effectiveness, Project Schedule and Gantt Chart, Quality Assurance, Project Closure and Delivery.⦁ Excellence in ITIL, ITSM, Cost management plan, Risk management plan, Communication plan, Incident Management Plan, Change request process and Impact assessment.⦁ KPI expert in all project efficiency improvement, team productivity, customer satisfaction, organization vision.⦁ Maintained the production and delivery as per set goal and demand role

⦁ Promoted to Manager for Public Investment Fund.⦁ Implemented SOPs for project and task execution.⦁ Created Knowledge Base (KB) articles for incidents and tasks.⦁ Developed Proof of Concept (POC).⦁ Prepared Kick-Off documents for project initiation.⦁ Collected Software Requirement Specifications (SRS) and created the document.⦁ Created design document requirements.⦁ Implemented user manuals and guides.⦁ Developed Deployment and Maintenance Documentation.⦁ Created an Incident Response Plan.⦁ Prepared training materials and documented lessons learned.⦁ Having excellent knowledge on proper communication through emails and meeting minutes (MoM).⦁ Migration of data and servers from on-premises to Azure cloud, and on-premises version upgrade.⦁ Implemented the change request with a proper execution plan and rollback plan.⦁ Handled the high-priority escalation issues and provided fixes within 30 minutes.⦁ Collaborate with the cross-technology team on respective application-related issues.⦁ Collaborate with vendors on project-related issues. Like Microsoft, Google. Service-Now, Sharegate, Oracle, Etc…⦁ Generate inventory reports, clean the IT infrastructure, and discard unused servers, data, and tools.⦁ Take team ownership and conduct daily team calls and standup meetings, report project statistics to the project heads.⦁ Handled incidents from end users related to SharePoint sites and IIS sites.⦁ Managed the P1 task, which was impacted by a large number of affected users.⦁ Sound experience in SQL servers & Windows servers & Active Directory.⦁ Handled M365 (E3) product and Azure (Cloud) administration with respect to Entra ID and servers.