• Travelled to Swindon UK for the SAM/HAM/CMDB transition. • Client-side project manager for Dyson India.• Prepared SACM process and policies, to ensure maximum utilization of all SACM modules.• Process Transition and Process Deployment as per ITIL standards.• Develops and implements Configuration and Asset Management standards, policies and procedures.• Conducted data modeling, performance and integration testing.• Manges scheduled software and hardware audits. Ensure that Group is fully compliant and auditable at all times, with process evidence available upon request.• Ensure compliance with existing hardware and software contracts.• Saved $100 thousand by implementing cost-saving initiatives that addressed long-standing problems.• Providing forecast to procurement and monitor procurement status.• Supervised work of contracted employees to keep on task for timely completion.• Completed SAM/HAM/CMDB Transition from offshore, in coordination with onshore teams• Assisted in establishment of policies and procedures for maintaining accurate inventory.• Assisted in design, implementation and administration of processes and systems.• Monitors all IT assets from procurement through disposition for compliance to all regulatory bodies and organizational standards.• Performs audits of all IT assets throughout the enterprise. • Create, update, and maintain Configuration Items, the relationships and its interdependencies.• Works with other IT functions to identify and document procurement requirements and create requisitions for IT purchases.• Assist in the establishment of policies and procedures for maintaining an accurate inventory of IT assets, including cost, location, assignment, and configuration.• Assist in the design, implementation and administration of processes and systems for management of IT assets.• Identified differences between machines reporting in asset management and discovery tool.

Workforce Management Analyst • Responsible for call monitoring and call volume handling.• Implementing predictive schedules for agents based on peak hours and call volume.• Creating Score cards and Dashboard reports.• Creating Forecast, offered and SLA reports based on real time data.Technical Support Associate• Resolved issues with systems, hardware and telephones quickly and accurately.• Commissioning and de-commissioning virtual desktop instance (VDI).• Installation of Operating Systems. Installation of various software.• Troubleshoot network and local printer problems.• Shared drive access and Software Access/licensing.• Access request for VPN and Remote access/Solutions.• Handling back-Office Operations, IMAC Requests and escalation.• Troubleshooting banking application.Cognos/Lotus notes/IBM TivoliActive Directory/Domain Controllers/DFSVMware/UnixRemote Access/VPN