Rahul Jaiswal Email and Phone Number

As a passionate digital and social media marketer, I specialize in creating innovative marketing strategies that elevate brand presence and foster meaningful connections. With expertise in content creation, social media management, and data-driven analytics, I thrive on developing campaigns that not only engage audiences but also drive measurable results.I believe in the power of storytelling and leverage the latest trends and tools to craft compelling narratives that resonate with… Show more As a passionate digital and social media marketer, I specialize in creating innovative marketing strategies that elevate brand presence and foster meaningful connections. With expertise in content creation, social media management, and data-driven analytics, I thrive on developing campaigns that not only engage audiences but also drive measurable results.I believe in the power of storytelling and leverage the latest trends and tools to craft compelling narratives that resonate with target demographics. My experience spans across various industries, allowing me to adapt and tailor strategies that meet unique business objectives.Let’s connect and explore how we can harness the power of digital marketing to achieve your brand's goals! Show less

As a Team Leader in Operations at IGT Solutions, I led multiple teams, including a Calling Team, Chat Team, and Escalation Team for consumer forum cases, ensuring seamless service delivery and high performance. / managed end-to-end process oversight, ensuring adherence to service level agreements (SLAs) and optimizing workflows across different channels. Handling complex customer escalations through the Consumer Forum, I ensured timely and effective resolution of issues while improving customer… Show more As a Team Leader in Operations at IGT Solutions, I led multiple teams, including a Calling Team, Chat Team, and Escalation Team for consumer forum cases, ensuring seamless service delivery and high performance. / managed end-to-end process oversight, ensuring adherence to service level agreements (SLAs) and optimizing workflows across different channels. Handling complex customer escalations through the Consumer Forum, I ensured timely and effective resolution of issues while improving customer satisfaction. My role involved driving performance improvements, quality assurance, and productivity, alongside mentoring and training team members. I consistently met and exceeded operational targets, while maintaining high standards of service delivery across all teams. Show less

In my role as Lead Quality Assurance Analyst at IGT Solutions, I was responsible for ensuring the highest quality standards across all customer interactions and service processes. / conducted in-depth audits of calls, chats, and email communications to identify areas of improvement and ensure compliance with service level agreements (SLAs). / collaborated with team leaders and operations management to implement actionable feedback and drive performance enhancements. Additionally, / developed… Show more In my role as Lead Quality Assurance Analyst at IGT Solutions, I was responsible for ensuring the highest quality standards across all customer interactions and service processes. / conducted in-depth audits of calls, chats, and email communications to identify areas of improvement and ensure compliance with service level agreements (SLAs). / collaborated with team leaders and operations management to implement actionable feedback and drive performance enhancements. Additionally, / developed quality frameworks, conducted training sessions to improve team adherence to best practices, and worked on root cause analysis to reduce recurring issues. My contributions helped in maintaining high customer satisfaction and operational efficiency, setting the foundation for my transition into a Team Leader role. Show less

As a Process Associate at IGT Solutions, 1 played a key role in delivering high-quality customer service by managing inbound and outbound calls across multiple channels, including voice, chat and email. I was responsible for handling customer inquiries, resolving issues, and ensuring a smooth experience throughout the service journey. My focus was on maintaining efficiency while adhering to process guidelines and service level agreements (SLAs). Through my attention to detail and… Show more As a Process Associate at IGT Solutions, 1 played a key role in delivering high-quality customer service by managing inbound and outbound calls across multiple channels, including voice, chat and email. I was responsible for handling customer inquiries, resolving issues, and ensuring a smooth experience throughout the service journey. My focus was on maintaining efficiency while adhering to process guidelines and service level agreements (SLAs). Through my attention to detail and problem-solving skills, / consistently met performance targets and contributed to overall customer satisfaction. This role provided a strong foundation in operations, preparing me for my transition into quality assurance and leadership roles. Show less

As a Sales Consultant for Health Insurance at Policybazaar.com, I was responsible for guiding clients through the process of selecting the right health insurance plans tailored to their specific needs. I focused on delivering excellent customer service by clearly explaining policy benefits, comparing various options, and ensuring that clients understood their coverage. My role also involved handling customer inquiries, providing personalized advice, and closing sales efficiently while… Show more As a Sales Consultant for Health Insurance at Policybazaar.com, I was responsible for guiding clients through the process of selecting the right health insurance plans tailored to their specific needs. I focused on delivering excellent customer service by clearly explaining policy benefits, comparing various options, and ensuring that clients understood their coverage. My role also involved handling customer inquiries, providing personalized advice, and closing sales efficiently while maintaining a high standard of professionalism and client satisfaction. Show less