Rahul Jaswal Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Auckland, New Zealand

• Gather and analyse business and technical requirements, evaluate and recommend appropriate technologies and tools based on the project's requirements.
• Create high level and detailed architecture designs, configurations, diagrams, models aligned with business goals and constraints using best suited architecture frameworks (familiar with WAF, CAF).
• Work closely with business stakeholders, IT directors, product managers and project sponsors to ensure alignment on the business objectives/requirements, address concerns.
• Ensure solutions are designed with robust security measures to protect information and systems. Support security review, external risk assessment and Service Development Governance (SDGG) and Technical Advisory Groups.
• Identify potential risks in the architecture, propose mitigation and remediation strategies.
• Provide documentation, guidance and support to development and engineering teams throughout the implementation phase.Recent Project Work:

Auckland, New Zealand

• Scope, design, and implement IT solutions, managing the entire project lifecycle from requirements gathering to live implementation.
• Prepare and support proposals, RFP responses, design documents, Statements of Work, bills of material, and presales activities.
• Collaborate with IT Directors and stakeholders, fostering strong relationships with corporate and government clients.
• Create and maintain high-level, low-level design and as-built documentation.
• Support solutions and support engineers with escalations and provide effective resolutions.Project Work:
• Migration of on-premises Exchange services for Te Pūkenga’s major tertiary education institution, and consolidating multiple cloud instances into a single Microsoft 365 tenant.

Auckland, New Zealand

• Support system planning, business analysis, and process improvements.
• Plan and deploy new programs, servers, and network equipment to enhance resources, boost performance and compatibility.
• Utilize ITIL framework and Software Development Life Cycle (SDLC) principles effectively.
• Design and manage Azure and Microsoft 365 tenants for corporate and government clients.
• Administer virtualization platforms such as Hyper-V and VMware, storage solutions (SAN & NAS), and server infrastructures (Windows & Linux).
• Support various tools and platforms including MS Intune, Veeam backup & replication, Sophos, Palo Alto Cortex XDR, ManageEngine Desktop Central, AD Self Service, Datto, IT Glue, ServiceNow, Aruba Central, Cisco Meraki.

Auckland, New Zealand

• Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.
• Provide hardware and systems engineering support for Information Systems utilizing client/server applications.
• Manage project deployment lifecycle, define requirements, research solutions, design systems and support testing and live implementation.
• Provide Level 2 and 3 support to Cloud business customers
• Install and implement new programs, modules, servers, hardware and network equipment when necessary to upgrade, improve resources or increase compatibility.
• Hands-on experience with Hyper-V, VMWare, Citrix, Veeam, windows servers (2000, 2003, 2008(R2), 2012(R2) & 2016), SAN and other infrastructure services.

Auckland, New Zealand

• Take data/voice escalations from Business Solutions Team.
• Report to Sales Manager with team’s Service Levels, Sales and Outstanding Issues.
• Resolve SME’s Voice over IP (VoIP)/SIP issues.
• Provide training on Compass products/processes to Business Support team.
• Liaise with Compass Network Services team and provide them detailed information for outages and outstanding service issues.
• Perform maintenance tasks on Cloud and on-site PABX server. This includes infrastructure software upgrades for servers and firmware upgrades for VOIP phones.

Auckland, New Zealand

• Provide support to business customers with their Phone systems (PABX), testing VoIP and IP Centrex diagnosis and configuration.
• Perform maintenance work for existing Cloud based and PABX customers (VODIA) including firmware checks/configurations for servers/SNOM phones, remote assistance for any MAC to their existing setup.
• Provide level-1 support to managed services customers (User Support/Hosting).
• Configure customers’ routers for Voice & Data, providing remote assistance for managed routers.
• Help customers with Email setups and configurations (POP/IMAP/Exchange/SMTP) on various email clients.
• Troubleshoot, log and manage reported faults to 3rd party suppliers (Telecom/Telstra clear/Vodafone/Call Plus/ Enable, Counties Power etc).

Auckland, New Zealand

• Troubleshoot Compass wireless products: Wired Country and Wimax (Configuring Cisco ATA and routers).
• Provide Support for Compass broadband (ADSL/UCLL), dial up and third party carriers (Call Plus/Chorus MSANs/UCLL and baseband IP with Radius/LDAP investigation.
• Configure customers’ routers, resolving DNS issues and providing support for Compass Mobile services.
• Help customers with Email setups with various protocols (POP3/SMTP/IMAP) on various email clients
• Troubleshoot, log and manage reported faults to 3rd party suppliers (Telecom/Telstra clear/Vodafone etc.).
• Help Customers with their accounts and billing queries.

Auckland, New Zealand

• Resolve customer’s issues regarding their Landline, mobiles and Broadband services.
• Provision and verify Data in ICMS and Wireline.
• Support Wireless modems, and resolve queries regarding Data Services, Emails, Smartphone services and Internet Services.
• Perform integrity checks on the data in ICMS and INFO and review CSI to update company’s product’s knowledge.
• Run service orders and fixing integrity errors reported by ICMS.
• Help customers with their broadband and email issues.

Auckland, New Zealand

• Test and troubleshoot desktops and laptops using logical problem-solving skill.
• Troubleshoot, monitor and install computer peripherals.
• Resolve faults related to software and hardware.
• Liaise with customers regarding their queries and deliveries.

Diploma In Systems Technology, Computer And Information Sciences And Support Services

Senior Secondary Examination, Mathematics And Computer Science