Rahul Jaswal Email & Phone Number

Auckland, Nz

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

• Gather and analyse business and technical requirements, evaluate and recommend appropriate technologies and tools based on the project's requirements.• Create high level and detailed architecture designs, configurations, diagrams, models aligned with business goals and constraints using best suited architecture frameworks (familiar with WAF, CAF).• Work closely with business stakeholders, IT directors, product managers and project sponsors to ensure alignment on the business objectives/requirements, address concerns.• Ensure solutions are designed with robust security measures to protect information and systems. Support security review, external risk assessment and Service Development Governance (SDGG) and Technical Advisory Groups (TAG).• Identify potential risks in the architecture, propose mitigation and remediation strategies.• Provide documentation, guidance and support to development and engineering teams throughout the implementation phase.Recent Project Work:• Architect and implement a comprehensive contact center solution for AoG and commercial Service Desks, transitioning from Touchpoint/Skype for Business to Genesys Cloud and MS Entra ID for IAM. • Design iNPS customer survey solution integrating automation, machine learning, and analytics. This solution included utilizing ServiceNow as the data source, Azure Data Factory for ELT processes, Snowflake for the data warehouse, Ubiquity for managing survey campaigns, and PowerBI for visualization and reporting.• Plan and design the on-boarding and deployment of LogicMonitor, including migrating existing clients from Kaseya/PRTG. The technology solution included provisioning objects in Autotask, automating provisioning of systems to LogicMonitor, Microsoft Entra ID for identity and access management, orchestrating alert-driven ticket creation using ServiceNow.• Formulate a migration strategy for transitioning business telephony solution from Skype for Business to Microsoft Teams calling.

Auckland, New Zealand

• Scope, design, and implement IT solutions, managing the entire project lifecycle from requirements gathering to live implementation.• Prepare and support proposals, RFP responses, design documents, Statements of Work, bills of material, and presales activities.• Collaborate with IT Directors and stakeholders, fostering strong relationships with corporate and government clients.• Create and maintain high-level, low-level design and as-built documentation.• Support solutions and support engineers with escalations and provide effective resolutions.Project Work:• Migration of on-premises Exchange services for Te Pūkenga’s major tertiary education institution, and consolidating multiple cloud instances into a single Microsoft 365 tenant.• Architect and implement Azure AD Tenant, AAD Identity protection and governance and ms Intune for a leading private college and corporate clients, transitioning from traditional infrastructure to Microsoft cloud solutions (Azure, Intune, Defender for Endpoint) using Cloud Adoption Framework.• Design and develop multi-site BCDR architecture Veeam solution for a tertiary institution.

Auckland, New Zealand

• Support system planning, business analysis, and process improvements.• Plan and deploy new programs, servers, and network equipment to enhance resources, boost performance and compatibility.• Utilize ITIL framework and Software Development Life Cycle (SDLC) principles effectively.• Design and manage Azure and Microsoft 365 tenants for corporate and government clients.• Administer virtualization platforms such as Hyper-V and VMware, storage solutions (SAN & NAS), and server infrastructures (Windows & Linux).• Support various tools and platforms including MS Intune, Veeam backup & replication, Sophos, Palo Alto Cortex XDR, ManageEngine Desktop Central, AD Self Service, Datto, IT Glue, ServiceNow, Aruba Central, Cisco Meraki, Ruckus, ClearPass, and third-party applications like Accredo, Nimbus, SCATS, MYOB, SolidWorks, and Vision.• Manage RFCs, provide occasional on-call support, and conduct customer site visits.• Manage escalations and resolve complex issues for clients and internal staff.• Create and maintain system and process documentation.Project Work:• Scope and Implement Azure AD tenants and modern device management solutions for corporate and government clients. Integrate firewalls with Azure AD DS instance with SAML for SSO and VPN over LDAPS.• Design and deploy Hyper-V environments for Fusion POP sites and government clients, including storage systems, virtual machines (VMs), and logical networking.• Lead projects involving data migration from on-premises servers to OneDrive and SharePoint, deploying ME MDM, upgrade RDS infrastructure, and support implementation of EAP-PEAP and EAP-TLS authentication environments with Aruba Central and ClearPass, Upgrade VMware ESX environments, upgrade Domain Controllers (FFLs, DFLs), oversee VM migrations.

Auckland, New Zealand

• Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.• Provide hardware and systems engineering support for Information Systems utilizing client/server applications.• Manage project deployment lifecycle, define requirements, research solutions, design systems and support testing and live implementation.• Provide Level 2 and 3 support to Cloud business customers• Install and implement new programs, modules, servers, hardware and network equipment when necessary to upgrade, improve resources or increase compatibility.• Hands-on experience with Hyper-V, VMWare, Citrix, Veeam, windows servers (2000, 2003, 2008(R2), 2012(R2) & 2016), SAN and other infrastructure services.• Highly experienced in working with Active Directory services, Group Policy Management, DHCP, DNS, Microsoft Proxy Services and Cisco firewall.• Hosting applications below and managing upgrades on terminal server environment for IMS Payroll, Attache, PBLink, MYOB, ACE Payroll, MS Office 2010/2013, MS SQL and Ahsay Backup Software.• Experience in supporting web-services on Plesk/IIS/cPanel platforms.• Provide support to Datacenter customers with cabling, circuit requirements, remote hand support and other Datacenter operations.• Provide level 2 and 3 support to Compass business and residential customers for data and voice services.• Create and maintain documentation related to network and systems infrastructure and product support.• Test and monitor applications, systems performance and network devices (using various monitoring platforms including Nagios, CACTI, SolarWinds and IP Monitor) in New Zealand.Project Work:• Set up Office365 CSP infrastructure and create customer tenants. Create, manage and support users and subscriptions.• Deployed Hyper-V 2016 platform with System Center 2016. Setup storage spaces, failover cluster, virtual networking. Migrate virtual machines from VMWare to Hyper-V.

Auckland, New Zealand

• Take data/voice escalations from Business Solutions Team.• Report to Sales Manager with team’s Service Levels, Sales and Outstanding Issues.• Resolve SME’s Voice over IP (VoIP)/SIP issues. • Provide training on Compass products/processes to Business Support team.• Liaise with Compass Network Services team and provide them detailed information for outages and outstanding service issues.• Perform maintenance tasks on Cloud and on-site PABX server. This includes infrastructure software upgrades for servers and firmware upgrades for VOIP phones.• Provide level-1 support to managed services customers. • Configure CPEs for Voice & Data, providing remote assistance for managed routers.

Auckland, New Zealand

• Provide support to business customers with their Phone systems (PABX), testing VoIP and IP Centrex diagnosis and configuration.• Perform maintenance work for existing Cloud based and PABX customers (VODIA) including firmware checks/configurations for servers/SNOM phones, remote assistance for any MAC to their existing setup.• Provide level-1 support to managed services customers (User Support/Hosting).• Configure customers’ routers for Voice & Data, providing remote assistance for managed routers.• Help customers with Email setups and configurations (POP/IMAP/Exchange/SMTP) on various email clients.• Troubleshoot, log and manage reported faults to 3rd party suppliers (Telecom/Telstra clear/Vodafone/Call Plus/ Enable, Counties Power etc).• Answer queries for accounts and billing issues.

Auckland, New Zealand

• Troubleshoot Compass wireless products: Wired Country and Wimax (Configuring Cisco ATA and routers).• Provide Support for Compass broadband (ADSL/UCLL), dial up and third party carriers (Call Plus/Chorus MSANs/UCLL and baseband IP with Radius/LDAP investigation.• Configure customers’ routers, resolving DNS issues and providing support for Compass Mobile services.• Help customers with Email setups with various protocols (POP3/SMTP/IMAP) on various email clients• Troubleshoot, log and manage reported faults to 3rd party suppliers (Telecom/Telstra clear/Vodafone etc.).• Help Customers with their accounts and billing queries.

Auckland, New Zealand

• Resolve customer’s issues regarding their Landline, mobiles and Broadband services.• Provision and verify Data in ICMS and Wireline.• Support Wireless modems, and resolve queries regarding Data Services, Emails, Smartphone services and Internet Services.• Perform integrity checks on the data in ICMS and INFO and review CSI to update company’s product’s knowledge.• Run service orders and fixing integrity errors reported by ICMS.• Help customers with their broadband and email issues.• Support Telecom’s XT mobiles and services associated with them

Auckland, New Zealand

• Test and troubleshoot desktops and laptops using logical problem-solving skill.• Troubleshoot, monitor and install computer peripherals.• Resolve faults related to software and hardware.• Liaise with customers regarding their queries and deliveries.

Diploma In Systems Technology, Computer And Information Sciences And Support Services

Senior Secondary Examination, Mathematics And Computer Science