Rahul Jayaram Email and Phone Number
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• Internationally experienced leader with roles as Vice President Delivery Lead, Senior Project and Program Manager, Scrum Master, and Senior Service Delivery Manager.• Successfully accomplished global projects and programs with varied methodologies: Waterfall, and Agile (Scrum and Kanban) teams; departmental budget forecasting; cost-saving initiatives, and a six-sigma global improvement project using Net Promoter Score (NPS).• Successfully accomplished service delivery: Measured and improved business systems support, led and improved capacity of development teams (onshore and offshore models), performed statement of work and contract negotiations, and matured change advisory board leadership. • Coaching and Mentoring: coached and mentored team-mates, new joiners to the IT function, and managed direct employees.• Apply process improvement toward resource efficiency, automation, and continual improvement.• Life-long learning – Security+, ITIL, PMI, sAfe, PMI, Gartner, Forrester and other best practice providers, toward certification, knowledge, and self-development.
Bank Of America
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Vice President - Delivery LeadBank Of America Nov 2022 - PresentCharlotte, Nc, Us• Lead, deliver and improve application and portfolio management for a critical high-value HR Talent Acquisition portfolio of applications - third-party cloud hosted applications with integrations. Identified and highlighted 11 critical risks for work on risk mitigation.• Roadmap planning for the portfolio with 6S templates and recommendations to line of business leadership on potential for reduction and cost saves.• Manage technology stakeholder relationships across third party vendors, line of business, vendor management, internal technology, risk, and compliance teams. Reduced backlog of compliance findings by 40% with continual planning for others.• Manage requirements to meet information security needs on a recurrent basis for each application in the portfolio.
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Vice President - Delivery LeadBank Of America Mar 2021 - Nov 2022Charlotte, Nc, Us• Review, evaluate and improve the enterprise computer refresh tools and process (upward of 300,000 endpoints) for continuous process improvement initiatives, project manage those improvements end-to-end. Documented 26 processes and implemented 15 process improvements that helped with a 37% improvement in process cycle time.• Lead cross-functional weekly reviews with the vendor and bank teams for knowledge sharing and consistency.
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Vice President - Business Support ManagerBank Of America Feb 2020 - Mar 2021Charlotte, Nc, Us-Review and evaluate industry best practices for IT Workforce Management, and categorizing IT roles within the 100,000 IT personnel landscape.-Lead cross-functional reviews with assigned business partners for continual improvements.
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It Functional Excellence Senior Project ManagerCummins Inc. Oct 2016 - Jan 2020Columbus, Indiana, UsSenior Project/Program Manager and Scrum Master-Project leader for a multi-year strategic goal-tree initiative of refreshing an archaic IT Operating Model guiding the What and How the company's IT employees did their project work.-Setup multi-year program roadmap, releases, sprints, resources, risks, senior leadership presentations, and led 30 cross functional employees and contractors through incremental delivery of value. -Received a promotion due to diligence and commitment to customer delivery and advocacy. -
Global Support LeaderCummins Inc. Apr 2014 - Oct 2016Columbus, Indiana, Us• Led managed service delivery of application support and development teams for Enterprise Resource Planning, Business Intelligence, Customer Relationship Management, and Field Service in a large business unit. Received a promotion for commitment to customer service excellence.• Single point of contact for business leader escalations, critical outages, continual process improvements, and service level management. Improved uptime of applications to 97%.
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Business Systems Support Leader | It Support AnalystCummins Inc. Oct 2009 - Apr 2014Columbus, Indiana, Us-Scaled support processes and teams to support Africa continent wide Enterprise Resource Planning, Business Intelligence, Customer Relationship Management, and Field Service ecosystems. Received a promotion for commitment to customer service excellence.-Single point of contact for business leader escalations, critical outages, continual process improvements, and service level management.
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Information AnalystElectronic Data Services Dec 2006 - May 2009• IT Service Delivery Specialist and IT Developer with accountability and responsibility for the end-to-end development activities from Analysis and creating customer quotations for work, to development, to testing, to implementation and through steady state support of business systems.• Utilized ITIL Incident, Access, and Change Management processes and acted as process trainer for new developers to our team.• Actively participated as a developer and Project Manager on the stabilization of critical manufacturing business systems. -
Application DeveloperRand Merchant Bank Private Bank Mar 2006 - Dec 2006• IT Service Delivery Specialist with accountability and responsibility for supporting the business systems and IT banking systems used by the professional bank employees and contractors.• Performed system changes and administered the system change management process to prioritize and complete business prioritized changes.• Ensured that processes were clearly articulated and made visible for end-users and that they followed best practice guidelines.• Project managed ad-hoc projects around improving the Incident and Change Management processes to increase customer satisfaction and loyalty. • Supported Onboarding new business users through training and continuous improvement drives and regular roadshows
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Tax Technology ConsultantPwc Jan 2004 - Feb 2006Gb• IT Service Delivery Specialist with accountability and responsibility for supporting the business systems and IT applications used by the professional tax services organization.• Performed system changes and administered the system change management process to prioritize and complete business prioritized changes.• Ensured that processes were clearly articulated and made visible for end-users and that they followed best practice guidelines.• Project managed ad-hoc projects around customer data optimization and customer data entry initiatives to help increase external customer satisfaction with our products. • Supported Onboarding new business users through training and continuous improvement drives
Rahul Jayaram Skills
Rahul Jayaram Education Details
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Indiana Wesleyan UniversityGeneral -
Durban University Of TechnologyStrategic Management; Operations Management; Financial Management
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Durban University Of TechnologyInformation Technology
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Burnwood High SchoolComputer Science
Frequently Asked Questions about Rahul Jayaram
What company does Rahul Jayaram work for?
Rahul Jayaram works for Bank Of America
What is Rahul Jayaram's role at the current company?
Rahul Jayaram's current role is Project/Program Management; ITSM Service Delivery Mgmt.; Lean Agilist - Scrum Master, Product Owner/Manager - PMP; ACP; ITIL v3 Expert v4 MP, Digital IT Strategy Leader; SAFe6 POPM, SSM; MS/AWS Azure Cloud Certified; MBA.
What is Rahul Jayaram's email address?
Rahul Jayaram's email address is ra****@****ail.com
What is Rahul Jayaram's direct phone number?
Rahul Jayaram's direct phone number is +181237*****
What schools did Rahul Jayaram attend?
Rahul Jayaram attended Indiana Wesleyan University, Durban University Of Technology, Durban University Of Technology, Burnwood High School.
What skills is Rahul Jayaram known for?
Rahul Jayaram has skills like Operations Management, Project Management, Training, Managerial Finance, Business Strategy, Troubleshooting, Erp, Software Development, Strategic Management, Itil Expert, Customer Relationship Management, Strategic Planning.
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