Rahul Jonwal Email & Phone Number

Jaipur, Rajasthan, India

Gurugram, Haryana, India

Ensure timely and accurate processing of medical claims according to the healthcare industry's rules and regulations.Analyze and verify the insurance eligibility and benefits for patients.Interact with insurance companies, patients, and healthcare providers to resolve claim-related issues.Investigate and appeal denied claims and handle any resubmissions or rejections.Maintain up-to-date knowledge of medical billing and coding procedures and changes in regulations.Train and mentor new team members, as needed.Collaborate with cross-functional teams to identify and implement process improvements to optimize efficiency and accuracy in the claims processing workflow.

Jaipur, Rajasthan, India

As a Claim Specialist/Medical Biller at Knack Global Pvt Ltd, I was responsible for processing and managing medical claims and bills for healthcare providers and insurance companies. My role was involved using specialized software and following standard procedures to ensure accuracy and completeness of billing information.Some of the specific responsibilities of a Claim Specialist/Medical Biller at Knack Global Pvt Ltd have included:Verifying insurance coverage and eligibility for patientsReviewing medical records and documents to ensure completeness and accuracy of billing information.Coding medical procedures and diagnoses according to standardized systems (such as ICD-10 and CPT)Preparing and submitting claims to insurance companies and government programs (such as Medicare and Medicaid)Following up on unpaid or denied claims and appealing as needed.Resolving billing discrepancies and answering patient and provider inquiries about billing and insuranceMaintaining accurate records of claims and payments using specialized software and toolsEnsuring compliance with relevant laws, regulations, and guidelines related to medical billing and privacy (such as HIPAA)Overall, as a Claim Specialist/Medical Biller at Knack Global Pvt Ltd, I have played a critical role in ensuring timely and accurate payment for medical services, while maintaining high standards of professionalism and compliance.

Jaipur, Rajasthan, India

As a Customer Care Executive at Teleperformance in Jaipur, I was responsible for handling customer inquiries and complaints via phone, email, and chat. During my tenure, I gained a comprehensive understanding of the company's products and services, which allowed me to provide accurate information to customers.In this role, I utilized my strong communication skills to effectively communicate with customers and provide them with timely and effective solutions to their problems. I was responsible for troubleshooting customer issues, providing technical support, and handling billing inquiries.Additionally, I gained experience in using customer management software and other tools to document interactions and maintain customer records. I collaborated with cross-functional teams to identify and escalate issues that required further attention and met and exceeded performance targets by resolving issues and providing excellent customer service.

Jaipur, Rajasthan, India

As a Customer Care Executive at Genpact in Jaipur, I was responsible for handling customer inquiries and complaints via phone, email, and chat. I consistently met and exceeded performance targets by resolving issues and providing excellent customer service.In this role, I developed strong communication and interpersonal skills that allowed me to effectively communicate with customers and provide them with accurate information. I also gained experience in using customer management software and other tools to document interactions and maintain customer records.I was responsible for troubleshooting customer issues, providing product information and handling billing inquiries. Additionally, I collaborated with cross-functional teams to identify and escalate issues that required further attention.Overall, my experience as a Customer Care Executive at Genpact has enabled me to develop a strong customer service background and the ability to work well under pressure while maintaining a positive attitude.

Bachelor Of Commerce - Bcom, Accounting

Rajasthan University, Bachelor Of Commerce