Rahul Joshi Email and Phone Number

• Analyzed and interpreted customer data to identify trends and patterns, resulting in a 20% increase in customer satisfaction and a 10% increase in customer retention• Communicated and presented the findings in understandable and actional ways tailored to the different stakeholders• Performed cleansing, de-duplication, transformation, mapping, governance, and management of data across various systems• Designed and implemented Flowcharts using Excel, Lucidchart, and PowerPoint to show the interconnectivity between Data management and other departments and how data accuracy or errors affect the company's communication between departments and clients• Developed and maintained daily, weekly, and monthly reports to track key performance indicators (KPIs)• Collaborated with product manager, finance & accounting team, and sales team to gain insights into marketing aspects and written documents

• Collaborate with various university offices, including the Office of the Registrar, Undergraduate Admissions, Undergraduate Enrollment Services, Graduate Enrollment Services, Institutional Research, and others, to use technology to improve business processes• Investigated, implemented, and documented business processes and automated workflows, resulting in a 50% reduction in data processing time, saving over 100 hours annually• Utilize additional software and programming tools (such as R, SQL, Tableau, Salesforce, Workday Report Writer, Excel) for the generation of reports and to support the work of the division• Provide support and training for data processing and reporting efforts within the university• Investigate, implement, and document new business process flows for new functionality and process automation• Assist the Data Architecture staff in IT in populating and maintaining a University-wide data dictionary• Coordinate cross-departmental and cross-divisional initiatives for system integration, upgrades, and data integration, in collaboration with IT and Information Analysts in other divisions• Work in conjunction with the Office of Institutional Research to ensure a high level of accuracy and precision in data reporting and data integrity.• Train, update, and assist staff with technology-related issues and project; help staff better utilize technology to track progress• Serve on the Administrative Services Working Group, the Data Steward Working Group, and the Tableau User’s Group• Act as a primary point of contact between the IT Division and the Enrollment Management Division

• Developed reports on financial spending/trends around the programmatic need• Responsible for accounts payable and receivable administration through the use of QuickBooks• Assisted in the development of operational plans, including business continuity plan and disaster recovery plan• Managed biweekly pay processes, including third-party timesheet and retirement account administration Coordinates new hire onboarding• Maintained employee files and validated compliance with state and federal employment laws

• Worked on various institutional research projects, some of which are: finding employee turnover trend at the university, and determining factors affecting the undergraduate student success after graduation• Increased accessibility and usability of large datasets, including but not limited to merging data from different sources, cleaning the data, and transforming attributes• Performed data wrangling and statistical analysis, communicated findings through reports and presentations• Leveraged R and advanced Excel tools (VLOOKUP, PIVOT TABLES, SUMIFS) to generate Ad-Hoc reports

• Work with students to reinforce learning concepts, help complete assignments, and improve performance.• Grade assignments and proctor exams.• Supervise and maintain integrity of online discussion forum.

• Help students who seek help in software applications such as Crystal Ball, and MS Office.• Monitor student activities for maintaining the safe environment that is conducive to learning.

• Gathered and documented information from e-commerce ventures about database needs and interests• Prepared and implemented database design for Sanvriti- Crafting Emotions (online store)• Compiled queries to extract, transform, and aggregate data and provided key insights from the company database

• Administered Marg ERP system to support technical updates and maintain data integrity• Resolved customer complaints by investigating problems and developing solutions• Generated actionable reports to evaluate key performance indicators in the areas of financial management, inventory management, and client management• Identified and executed additional enhancements to analytics, ordering process, and opportunities for better allocation of resources• Partner with the warehouse team to manage inventory and ensure the product is rotated to minimize out-of-date write-offs• Collaborated with cross-functional teams, redesigning operational procedures to enhance productivity, and creating strategies to increase revenue

• Monitored logistics and conducted market research to facilitate supply across customers• Performed sales data cleansing, analysis, and generate reports to be presented to management• Maintained and updated the current point of sale database as per the compliance guidelines• Coordinated with suppliers and clients to resolve inventory issues in a timely and accurate manner• Evaluated monthly, quarterly, and annual sales reports to identify areas of improvement• Conducted ad hoc sales support analysis to support the sales team’s efforts• Tracked inventory and develop exit strategies with customers and distribution centers

• Assisted in budget preparation and expense management activities• Verified accounts of distributed products and sales• Tracked warehouse logistics and reduced wastage