Rahul Joshi Email and Phone Number

• Responsible for all Global AMS projects getting executed from India.• Work with presales team to demonstrate AMS capabilities• Lead a team of SAP consultants responsible for providing application support and maintenance services for SAP systems• Monitor and analyze service performance matrices, identify areas for improvement, and implement corrective actions to enhance service delivery.• Provide guidance and support to the team in troubleshooting and resolving complex technical issues related to SAP applications.

• Single point of contact between client and techno-functional team in defining business requirements.• Managed project execution stages involving project preparation, business blueprint, project realization, final preparation and go-live support.• Provided an integrated program management framework that supports ongoing project and the support services.• Work on defining and establishing ITIL compliant AMS processes with client for Incident, Change, Release and service request management• Manage monthly agreed SLAs and contractual terms with in time resolution with quality• Buffer management for coverage to niche skills like EWM, TM, APO and VISTEX to help manage attrition.

• Single point of contact between client and techno-functional team in defining business requirements.• Managed project execution stages involving project preparation, business blueprint, project realization, final preparation and go-live support.• Provided an integrated program management framework that supports ongoing project and the support services.• Work on defining and establishing ITIL compliant AMS processes with client for Incident, Change, Release and service request management• Manage monthly agreed SLAs and contractual terms with in time resolution with quality• Buffer management for coverage to niche skills like EWM, TM, APO and VISTEX to help manage attrition.

• Formulate and track project plans • Hold steering committee meetings to monitor progress of the project as per schedule / budgets• Develop all relevant reports per user requirements including maintenance notifications, activity and malfunction reports; prepare functional and technical specifications etc.• Render services for project management activities related to full SAP Lifecycle implementations • Project Budget management• Project related invoicing