Rahul Julka Email & Phone Number

Noida Area, India

• To prioritize customer needs by understanding business benefits, analyzing risks/dependencies, and establishing and maintaining strong relations with internal and external stakeholders.• To manage service delivery schedule with high performance levels and parallelly implementing improvements and enhancements.• To drive automation initiatives to achieve better productivity and efficiency• People Management – To manage reporting, performance reviews, engagement, and career development for 25+ team members including Engineers (L1/L2) and Project Managers/Scrum Masters• Agile Delivery – Drive implementation and maintenance of ETL/data pipelines using Agile methodology through scrum ceremonies and metrics using agile tools• To manage deployment, migration, and management of data engineering technologies like BigData, Informatica, ETL, Azure Cloud with a good understanding of DevSecOps

Noida Area, India

• To manage monthly/quarterly program level reviews with key stakeholders to ensure alignment with strategic goals and objectives whilst maintaining budgets• Drive end-to-end project management from solution building to implementation involving all project lifecycle stages – planning, estimation, design, execution and delivery• To meticulously manage risks and needs of critical stakeholders• Migration across OS and Platforms for NA clients - Solaris/Linux/Windows OS, Oracle/SQL databases

Noida Area, India

• To lead the deployment and migration of entire IT Infra of existing and new MetLife office spaces - involving end user hardware as well setup of Tier1 & Tier2 local datacenters• To manage setup of network/LAN/WAN and security infrastructure of new office spaces - involving MPLS circuits, contact center technology VoIP migration for MetLife global locations in APAC region

Gurgaon, India

• To manage the operational and financial performance of the service delivery unit for a specific customer• To ensure that the delivery units are functioning in completely alignment with the new defined processes, using the global tools and appropriately following the governance models

Noida Area, India

Oracle Database Administrator(August 2008 - January 2011)- Working as junior DBA under the guidance of senior PMs and DBAs- Working on Oracle software/databases versions 8i, 9i and 10g hosted on Solaris platforms and performing upgrades of the database and software to new release levels- Managing user accounts and security, schema object, such as tables, indexes and views- Assisting senior DBAs in activities involving database backups and performing recovery when necessary and performance tuning activities- Proactively monitoring the database's health and taking preventive or corrective action as requiredTechnical Service Desk Lead(August 2006 - July 2008)- handling end user calls registering tickets in BMC Remedy ticketting tool- working on desktop/laptop/connectivity issues by providing L1/L2 offshore support- Global Account Management of target customer account - creation, management and deletion of AD and Domino accounts/groups

Gurgaon, India

Handing small business calls and troubleshooting internet connectivity issues and maintaining First Call Resolution (FCR), Average Handling Time (AHT) and call quality

Bachelor Of Engineering - Be, Information Technology

Cbse Senior Secondary, Mathematics And Computer Science