In the role of Product Consultant, I worked as a mobile app specialist with my clients. I was their point of contact for the mobile applications submitted on their behalf on Apple and Google. • Executed 56 projects for the corresponding events with a 100% success rate.• Functioned as a liaison between the client and Apple, Google. • Worked with the internal departments with regards to the client requirements such as design, layout, and contents of the app.• Took part in the biweekly product meeting and offering new suggestions for the product.• Tested each new release of our own product.

In the role of a credit analyst, I worked with our card members daily via phone calls. In this role, the organization trained me to strategize efficient card usage.• Achieved top quartile performance for 7 months in a row.• Scored above 95% in the customer satisfaction index for 4 quarters.• Direct communication with our card members informing and updating them about the best practices to use the card.• Soft dunning the card member for pre-payment on the card to maximise the benefits for.• Work as a team player to come up with the best strategies to help our card members with their needs.• Strategize with different internal departments like Fraud, Risk to come up with the best policies for effective debt collection.

As an Insurance Analyst, I was working with the companies who had Property and Casualty insurance contracts with us. • Directly responsible for increasing the efficiency of our project from 65% to 82%.• Worked as an instrumental part of migrating business to our India facility being deployed with the Migration and Corporate team.• Served as the primary contact for the contracted companies for their billing and remittances under the HIPAA provisions.• Drafted new SOPs for the processes in Billing and Remittance.

As a Tech Practitioner, my role was to work with our clients at AT&T and help them resolve their technical issues related to the machines provided to them by AT&T. these ranged from laptop computers to the servers they were provided under Active Directory protocols. • Scored 95% and above in customer satisfaction and retention for 26 months.• Trained 2 batches for operational role and soft skills. The success rate of the batches was 91% and 96%, respectively.• Was deputed as the backup trainer for soft skills for my team. Also, I was given the responsibility to maintain the WFM data for our team.