Rahul Karmakar Email and Phone Number

1. Coordination with Operation and Central Team to work on delivery feedbacks2. Handling bulk deliveries3. Coordinating with Operation and Aggregators4. Adhering to Delivery SOPs5. Training delivery staff deployed in outlets regarding SOPs6. Seamless Operation the demand is being met by the kitchen to serve high-quality, delicious & fresh food to the customers within the timeline.7. New initiates proposal to improve the operation & finance matrix and customer experience.8. Feedback collection from stores to understand the problems related to demand and supply. Operational challenges, new requirements etc. 9. The Coordination with Ops & central the feedbacks.

Dynamic and results-oriented Store Manager with 2 years of experience in retail QSR operations. Proven track record of driving sales, optimizing store performance, and leading high-performing teams to deliver exceptional customer service. Passionate about creating engaging shopping experiences and fostering a positive work environment.Experience:- Lead a team of in delivering outstanding customer service and achieving sales targets.- Develop and implement strategies to optimize store operations, including inventory management, merchandising, and staffing.- Analyze sales data and customer feedback to identify opportunities for improvement and implement correctiveactions.- Foster a positive work culture through effective communication, coaching, and performance management.- Manager day-to-day operations, including staff supervision, customer service, and inventory management.- Implemented initiatives to enhance store efficiency and increase sales, resulting in 20% increase.Trained and coached team members to deliver exceptional service and meet performance targets.Key Skills:- Retail Management- Sales and Revenue Growth- Team Leadership and Development- Inventory Management- Customer Relationship Management- Merchandising and Visual Presentation- Budgeting and Cost Control- Problem-solving and Decision-making

• Inventory management & profit and loss management • Handling store operation Guest handling and relationship•Training and team management• Material requirements planning (indent)•Motivating & managing 20 team members & BA (delivery boy)

As a Fresher in Food and Beverage Service Department I Started my Carrier with "AURIKA COORG BY LEMONTREE HOTEL ”. And My Outlet Was - "RESTAURANT SERVICE"My Duties & Responsibilities are:1. FOLLOWING THE HYGIENE STANDARDS OF THE COMPANY.2. ALWAYS TRY TO CONTROL SPOILAGE AND BREAKAGE.3. ALWAYS TRY TO ACHEIVE THE MONTHLY BUDGET.4. ENHANCING KNOWLEGDE OF ALCOHAL AND LIQUOR. 5. LEARNING CLASSIC COCKTAILS RECIPES, ASSISTING GUEST AND SERVING IN ACCORDANCE WITH BRAND STANDARDS.6. HANDLING THE VIP GUEST SERVICES.7. PERFORMS ALL NECESSARY TASKS TO SERVE FOOD AND BEVERAGE ACCORDING TO THE SERVICE STANDAREDS AND OPERATING MANUALS OF THE HOTEL.8. RESPONSIBLE FOR ALL SERVICE PREPARATION BEFORE, DURING AND AFTER THE SERVICE.9. ENSURES THE AVAILIBILITY OF NEAT AND CLEAN MENUS FOR THE ENTIRE GUEST, AT ALL TIMES.10. ENSURES BREAKAGES AND SPOILAGE IN THE OUTLET ARE KEPT TO BE MINIMUM.11. PROVIDES ACCURATE INFORMATION, RECOMMENDATION TO GUEST ON ANY QUERIES REGARDING F&B, HOTEL, LOCAL AREA ETC.12. PROPER CLOSING OF SYSTEM INVOLVES SALE REPORT, CASH CLOSING AND DAY END OF THE OUTLET.13. LEARNT HOW TO MAKE BTR, PUNCHING OF BILLS, & STORE INTENDING.14. TO BE ABLE TO HANDLE GUEST EXPERIENCE ON FOOD & BEVERAGE RELATED ISSUE AND CONDUCT SEVICE RECOVERY APPROPRIETLY.15. TO ANTICIPATE GUEST NEEDS AND ACCOMMODATE THEM.16. TO CHECK ON GUEST SATISFACTION

I Have Done My Training From Holiday Inn Kolkata Airport. In 4 Major Departments - Food Production, Food And Beverage Service, Housekeeping & Front Office.FOOD PRODUCTION - Workers Work In Various Facilities serving Food And Are mainly responsible for preparing meals. Thus, Food Production Is the process of transforming raw ingredients into edible food.FOOD & BEVERAGE SERVICE - Food & Beverage Service can be broadly defined as the process of preparing, presenting and serving Of food and beverages to the guests.FRONT OFFICE - The Function of Front Office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive the Hotel. The Front Office usually discover more information about the guest.HOUSEKEEPING - Housekeeper job description usually entrails making bed, replacing new towels with Used once, vacuuming carpets and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel's are placed at appropriate place.