Key Result Areas SLA achievement Datacentre operations ITSM compliance Service Assurance Designing and deploying IT solutions  Technology risk managementAccomplishments: Successfully managed IT infrastructure operation of large clients in BFSI sector. Setup includesa) Wintel, AIX, Linux, Solaris serversb) Hitachi, Dell and HP storagec) Web sphere, Web logic and Apache tomcatd) VMware virtualizatione) Load balancers Successfully carried out disaster recovery drills. Achieved RPO and RTO as per the business requirement Achieved defined SLA on monthly basis. Presented IT performance reports in steering committee meetings Implemented ITIL best practices Migrated business critical applications to new hardware enhancing the application performance to end users Successfully setup a new datacenter and moved business critical applications as per defined plan for one of the leading insurance sector organization. Got an appreciation letter from CTO for the remarkable achievement. Capacity planning done for existing and new applications. Configured new applications as per business requirement.  Demonstrated skills in virtualizing physical servers using VMware and Windows 2008 technology. Migrated web applications to virtual environment and optimized hardware resources. Configured HP BSM application monitoring software to monitor end user experience. Analyzed end user transactions and optimized application performance Involved in setting up Disaster Recovery site and carried out DR drills successfully Configured Enterprise management tool (LANDesk) for infrastructure management Recognized for leadership in project planning, scheduling, prioritization, contingency and risk planning. Capacity planning done for the IT infrastructure and helped customer in procurement plan. Defined Capacity Management process at organizational level

 Managing datacenter operations consisting of 250 Wintel Servers, 30 Domain Controllers, 10 Domino Mail Servers, 40 Oracle / SQL Databases, 30 Antivirus Servers and 470 Remote Locations.

 Designed and implemented Microsoft windows 2003 based domain architecture.  Ensured smooth functioning of servers; maintained high server uptime; pro-actively monitored servers to maintain high uptime.  Defined and implemented best practices for patch management, antivirus management, user id creation, etc.  Ensured compliance with procedures, policies and audit requirements as per BS7799 / ISO 20000 controls.  Understand the business requirements and design / implement process solutions.

System Administrator

System Administrator