Being a strategic advisor to clients/ITDMs. Analyzing the business needs of clients and stakeholders to help identify business problems and propose solutions. Delivering Workshops/Trainings to Microsoft Customer on Microsoft Cloud technologies, Managing smooth ideation and implementation of applications. Significant experience of working with customers, project managers and technical teams across the globe from different types of clients. Such as o Govt. Sector o Energy sector o MNCs – Service based Software companies o Microsoft Partners o Banking Sectors . The role has guided me to work as a team, leverage peers’ strengths & knowledge, adapt to different circumstances while Onsite and drive results effectively. SME Areas: Microsoft Azure, Microsoft Office 365, Teams, SharePoint, Yammer, Security & Compliance, Windows Server, SQL & PowerShell Core Strengths Business Analysis & Requirements Gathering, Analytical and Collaborative skills, Presentation Skills, Technical Support & Application Management, Technical Knowledge & Experience Application Designing.

• Providing advice, guidance and expertise on the technology to Engineers and customers. • Identifying and evaluating inefficiencies in team and recommending optimal business practices, and system functionality and behavior. • Installing, configuring and managing Microsoft Sharepoint server 2007, Sharepoint server 2010, Sharepoint server 2013, SharePoint Server 2016, FAST server, Enterprise search platform (ESP) and Sharepoint online and Office 365. • Construction, Configuration and Development of Workflows. • Customizing Sharepoint portal according to business need. • Design and implementation of comprehensive backup plan and disaster recovery strategies. • Writing PowerShell scripts for Sharepoint management. • Identifying technical training needs and requirements of individuals in team. • Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of software, databases, operating systems and security systems. • Testing, identifying and diagnosing functionality errors and faults in systems within established testing protocols, guidelines and quality standards to ensure systems perform to specification. • Performing technical research on various advisory requests (how-to kind of queries) and using the virtual test lab machines to meet a specific requirement and reproduce issues in break-fix scenarios. • Troubleshooting code/customization related issues from the ground up and assisting customers to resolve the issues in a timely manner. • Troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure.

Providing Tier 2 Microsoft Premier technical support on SharePoint 2007, 2010 and Fast ESP 5.3.

Worked with the corporate IT administration and Windows server team. Managed SharePoint Farms, Virtualization infrastructure, Disaster Recovery Management and Directory Services environments. Key Responsibilities: •Providing technical support to both consumer and enterprise customers across server and SharePoint technologies.