- Managing team of 40 people - Taking care of campaigns end to end (receiving orders to deliveries)- Implementation of new changes in the operations as per the clients' requirements- Making sure all task given to team members are done on time to the required standards- Meetings with operations manager & team members to resolve attrition & operational improvement

- Managing team of 20 people - Taking care of campaigns end to end (receiving orders to deliveries)- Implementation of new changes in the operations as per the clients' requirements- Making sure all task given to team members are done on time to the required standards- Meetings with operations manager & team members to resolve attrition & operational improvement

- Focusing targeted market to drive awareness and interest in a clients’ products and services - Making outbound calls to identify qualified leads in the international Market - Update prospect database with call activities and generate alternate contacts

- Focusing targeted market to drive awareness and interest in a clients’ products and services - Making outbound calls to identify qualified leads in the international Market - Update prospect database with call activities and generate alternate contacts

- Documenting and updating clients’ information & call summery - Negotiating and arranging payment plans according to clients' guidelines - Ensuring collection procedures were done according to state laws, government (FDCPA, HIPAA) laws and company policies and compliant with regulations - Providing courteous and respectful customer service - Solving insurance related queries & helping clients to claim their debts to insurance comp. according to the policies - Coordinating to respected insurance companies of clients regarding resolving their debts

- Managed operations of B2B Demand Generation & Transcription processes- Managing vendors of company - Managing clients' relationship - Mapping clients’ requirements coordinating, developing and implementing process in line - Monitoring the functioning of the processes, identifying improvement areas and implementing adequate measures to maximize clients’ satisfaction level - Assessing clients’ feedback, evaluating areas of improvements and providing critical feedback to the associates on improvements and achieving higher clients’ satisfaction matrices - Business Development : Seeking out and identifying new business opportunities (new clients)- Responsible for finalizing the business deal

- Managed the team of : > Research Analyst > Demand Generation > Transcription - general, business, medical - Contributed for initial hiring - Process Trainer : Providing training to new recruits - Implementation of new changes in the operations as per the clients' requirement - Making sure all task given to team members are done on time to the required standards - Meetings with operations manager & team members to resolve attritions & operational improvement

- B2B Data Mining, Contact Discovery, Cleansing, Analysis - QA for B2B data & B2B contacts- Research on business processes as per the advice of Sr. Management Team - Making “Process Reports” & giving presentations to Sr. Management Team - Cold calling for identifying the demand for business development - Identifying the demands, generating leads for new business - Forwarding the leads for new business process to the respective managers for nurturing