• Leading technical projects such as new client onboarding, Server Migration Projects(on prem to on prem, on prem to cloud, cloud to cloud), Microsoft 365 and AzureMigrations.• Deploy new client production and test environments, perform proper testing afterimplementing changes.• Assisting and taking escalations from our Level 2 Technical Staff.• Managing and Training our Level 2 Technical Staff.• Perform real-time monitoring of systems for software/hardware errors… Show more • Leading technical projects such as new client onboarding, Server Migration Projects(on prem to on prem, on prem to cloud, cloud to cloud), Microsoft 365 and AzureMigrations.• Deploy new client production and test environments, perform proper testing afterimplementing changes.• Assisting and taking escalations from our Level 2 Technical Staff.• Managing and Training our Level 2 Technical Staff.• Perform real-time monitoring of systems for software/hardware errors, failures andcapacity issues; troubleshoot and diagnose.• Follow procedures for startup and shutdown of core systems and perform recoveryprocedures, scheduling, backups, and monitor batch processes and troubleshootswhen necessary.• Write scripts and tools to assist with the automation of operational tasks.• Set up computers with software, security patches, email accounts, security andnetwork connection settings and support recovery plans and decrease risk ofsystem failures.• Experience managing the delivery of technical projects to internal and externalcustomers.• Improving organization's technical standards and processes, including clientdocumentation, clients checklists, and introducing automation to improveefficiencies.• Correct system network problems, manage and monitor firewall, anti- virus andcoordinate corrective action with third party vendors where applicable.• Assist Customers with design of Customer Environment and Infrastructure• Contributing to the development and implementation of appropriate architecturalsolutions to meet business & IT needs• Proven ability to explain complex technical concepts in everyday terms thatinexperienced computer users can understand. Show less

• Design, implement, support, monitor & administer infrastructure technologies, delivering efficient, reliable & cost effective services in 24/7 production data centers.• Manage maintenance tasks required across complex infrastructure.• Respond to system alerts, prioritizing and resolving incidents to restore service.• Take the technical and project lead on process and production infrastructure improvements• Implement, support, monitor and administer infrastructure technologies,… Show more • Design, implement, support, monitor & administer infrastructure technologies, delivering efficient, reliable & cost effective services in 24/7 production data centers.• Manage maintenance tasks required across complex infrastructure.• Respond to system alerts, prioritizing and resolving incidents to restore service.• Take the technical and project lead on process and production infrastructure improvements• Implement, support, monitor and administer infrastructure technologies, delivering efficient, reliable and cost effective services• Resolve user hardware and software problems with printers, laptops and desktop PCs and maintain, upgrade, and implement improvements to the VMware virtual and storage infrastructure.• Audit backups and review logs on a regular basis using Veeam Backup and Replication insuring all systems are being backed up according to requirements.• Maintain accurate inventory of all IT equipment including networks configurations and drawings.• Engage in capacity planning, reporting technical performance metrics, and implementing of operational standards to meet required service levels. • Set up computers with software, security patches, email accounts, security and network connection settings and support recovery plans and decrease risk of system failures• Build and provide technical support for Microsoft Windows 2016/Win7-10 and Linux operating systems and review systems, procedures and compliance to determine further automation or integration to create further efficiency.• Correct system network problems and coordinate corrective action with third party vendors where applicable.• Support remote access issues with FTP, RDP or VPN; document Information Technology procedures and generate manuals for custom applications.• Provide low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL.• Research and negotiate pricing in order to make Information Technology purchases with multiple vendors. Show less

• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.• Install and support LANs, WANs, WLANs, CISCO Networking, Internet and Intranet Systems. • Administer and manage (including patching) Microsoft SCCM systems and its environment. • Install, configures and manage IP Phones, Skype for Business, VoIP, SIP and CCTV Cameras. • Perform support &… Show more • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.• Install and support LANs, WANs, WLANs, CISCO Networking, Internet and Intranet Systems. • Administer and manage (including patching) Microsoft SCCM systems and its environment. • Install, configures and manage IP Phones, Skype for Business, VoIP, SIP and CCTV Cameras. • Perform support & administrative tasks pertaining to the end user environment, applications, roaming profiles, AD policies, and Citrix policies as required.• Installing, configuring and administering enterprise class storage systems and storage area networks. Backup management using Veeam and NetBackup.• Security- Configure & maintain intrusion detection & prevention systems such as Firewall and medium and large Enterprise Class Antivirus Systems.• Resolve problems with IT infrastructure reported through help desk or internal systems. • Support clients in installing, configuring, maintaining & monitoring services including but not limited to Windows Desktop & Server Operating Systems, AWS & MS Azure architecture.• Assist clients in configuring and managing Exchange Server, SCCM, DNS, GPO, Software Update Services, VMware, SAN, Citrix and Data Domain.• User & Email account administration, i.e., account creation, user & mail box management & mail archiving on Active Directory & Exchange 2013 respectively.• Design, administer and support virtualization platforms including Hyper-V, VMware and Citrix. • Monitor, maintain and optimize the Microsoft SCCM 2007 / 2012 systems and environment to ensure performance efficiency and optimization.• Manage daily IT Operations of MS Office 365 including but not limited to support & maintain O365, applications deployment, user management, mail box administration and cloud security. • Maintain network servers such as file servers, VPN gateways, and Firewalls. Show less

• Provide 1st, 2nd & when needed 3rd level support via phone, email or on site and ensure a timely response to help desk requests for assistance with desktop computers, printers, mobile devices & other hardware and network peripherals.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, network printers, scanners and other administrative systems.• Develop organizational units in… Show more • Provide 1st, 2nd & when needed 3rd level support via phone, email or on site and ensure a timely response to help desk requests for assistance with desktop computers, printers, mobile devices & other hardware and network peripherals.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, network printers, scanners and other administrative systems.• Develop organizational units in Active Directory, then configure authentication and authorization of Active Directory services and Group Policies.• Participate in the principles of continuous improvement and contribute to the development of technical & process documents.• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards & project/operational requirements.• Repair & recover from hardware or software failures. Coordinate & communicate with impacted constituencies.• Maintain data center environmental and monitoring equipment.• Identifies database requirements by interviewing customers; analyzing department applications, programming, & operations; evaluating existing systems & designing proposed systems.• Recommends solutions by defining database physical structure & functional capabilities, database security, data back-up, & recovery specifications.• Coordinate across various businesses & functions while continuously improving over each deployment.• Manage database performance by calculating optimum values for database parameters.• Prepares users by conducting training; providing information; resolving problems.• Manage database functions by designing and coding utilities. Show less