Rahul Krishnan S. (Csm®) Email and Phone Number

Heading Kony CoE, solutioning, bidding and delivering digital applications for Enterprise level customers across industry domains• Responsible for the entire mobility practice working out of company’s offshore center of excellence• Executing and managing multiple projects on state of the art Kony & outsystems mobile platform, native iOS and Android technologies across UAE & Saudi regions for different customers • Project planning and execution, customer handling, effective… Show more Heading Kony CoE, solutioning, bidding and delivering digital applications for Enterprise level customers across industry domains• Responsible for the entire mobility practice working out of company’s offshore center of excellence• Executing and managing multiple projects on state of the art Kony & outsystems mobile platform, native iOS and Android technologies across UAE & Saudi regions for different customers • Project planning and execution, customer handling, effective status communication and team management (also includes hiring and staffing), account Growth were key responsibilities• Responsible for implementation of overall mobile road map, digital strategy including end to end project delivery for key customers• Daily project status review, weekly dashboards, periodic senior management reviews• Monthly revenue forecast and commitment to senior management Show less

Solutioning and delivering complete digital roadmap for fortune 500 companies• Executing and managing more than 12 concurrent projects across multiple accounts• Leading a team size of over 120 associates across various location, different streams and technologies • Digital strategy implementation including e-commerce functionality enabling Omni channel business presence • Daily project status review, weekly dashboards, periodic senior management reviews• Generating… Show more Solutioning and delivering complete digital roadmap for fortune 500 companies• Executing and managing more than 12 concurrent projects across multiple accounts• Leading a team size of over 120 associates across various location, different streams and technologies • Digital strategy implementation including e-commerce functionality enabling Omni channel business presence • Daily project status review, weekly dashboards, periodic senior management reviews• Generating monthly revenue of more $350K including retainer and fixed bid projects• Monthly revenue forecast and recognition, billing as per contract• Revenue submission and reconciliation with projections for the month by the 1st week of every month• Managing Change management process, project escalations• Project profitability over 50%, effective resource utilization over 90%• Staffing: Planning, Recruitment, Training, Bulge mix, Cross functional • Managing process and project quality compliance leading to high customer satisfaction scores• Project kickoff with multiple stakeholders from different regions, managing expectation and defining critical success factors• Defining the problem statement and chalking out the appropriate solution for the client• Goal setting, mentoring, appraisal, retention & performance improvement plans• Working closely with support teams including sales and presales for proposals and closing out new opportunities Show less

Handled the migration of Citibank’s technology platform to Enhanced Banking System (EBS) for NRI and mutual funds module• Professional level Exposure to banking domain with technical insights into the retail banking modules used by leading banks • Planning and implementation of projects, participation in design till testing phases• Defining short term project goals, tasks, and resource requirements; tracking and monitoring project progress• Preparation and review of… Show more Handled the migration of Citibank’s technology platform to Enhanced Banking System (EBS) for NRI and mutual funds module• Professional level Exposure to banking domain with technical insights into the retail banking modules used by leading banks • Planning and implementation of projects, participation in design till testing phases• Defining short term project goals, tasks, and resource requirements; tracking and monitoring project progress• Preparation and review of various project artifacts like Functional specification documents, program specification document and test strategy/plans ensuring efficient and effective project delivery• Facilitating the definition of service levels agreements, maintenance and support workflows• Received an average CSAT score of above 4.7/5 for the various projects executed • Engaging and assisting the sales/presales teams with estimation, resource planning, solution preparation and other proposal refinement and preparation activities Show less

Executed projects on mobile, cloud, AI, and multi-channel digital• Managing the project development through an off-shore team• Engaging in the end to end project management activities – requirements analysis/scope definition, sprint planning, resource planning, scrum meetings, delivery management, etc.• Customer relationship management through management presentations and Demo’s highlighting the pain points on a daily/weekly basis.• Ensuring that project status, issues and… Show more Executed projects on mobile, cloud, AI, and multi-channel digital• Managing the project development through an off-shore team• Engaging in the end to end project management activities – requirements analysis/scope definition, sprint planning, resource planning, scrum meetings, delivery management, etc.• Customer relationship management through management presentations and Demo’s highlighting the pain points on a daily/weekly basis.• Ensuring that project status, issues and successes are communicated to project team, stakeholders with necessary documentation as required Show less

Helped manage banking systems across the globe for a major multinational bank• Providing solutions for high priority banking issues and severity based response• Solving critical client issues in the backend mainframe systems (SBS & FAS) • Developed various tools to automate generation of files required to Run EOD and EOY processes.• Development and Customization of SBS and FAS for specific Client Requirement