Rahul Kumar Email & Phone Number

Carrying 7.3 Years of experience in IT industry customer engagement and resolving the issues accurately and precisely making the exact decision about the work flow and process help customers with SaaS products.. Great product knowledge. Strategic Planning. Decision Making. Time Management. Active Licensing. Customer relationship Management. Optimize and channelize Process. Renewal & Retention. Revenue Generation Work Process- Cold calling, Lead Generation, making multiple outbound calls to potential clients.- Experience In verifying the respective Up-sell and Cross-sell product price details in customer network.- Experience in Creating the renewal sales quote with respective terms and conditions.- Good experience in daily touch base with the customer.- Experience in following up with customer or sending renewal notification on standard 120 days prior the expiration of the policy, followed by 90, 60 and 30days.- Experience in working with cross-functional team environment and liaison between Order management, Finance, Fulfillment, Invoicing, Inside sales and Software Delivery Teams.- Good experience in verifying the product, price and dates on the sales force application.- Experience in handling submission of order VOP with accurate documents and referenced from the previous year documents- Good experience in verifying Win Backs and calculating the policy re-instatement fee.- Experience in verifying the purchase order with signed quote and respective terms and condition.- Preparing the win backs once the customer is back to get licenses renewed - Back-charges from the last expiry date + Reinstatement fee + 1 year forward fee- Working with internal team - Invoicing, Finance, Fulfillment, Customer support, Order management, Sales Process, Marketing etc.- Achieving multiyear revenue as per goals and objectives

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  Sai Vidya Institute Of Technology, Bangalore

  Mechanical Engineering