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Customer Success, Sales and Solution SalesProvide training for Customer Success and SalesTailor made courses for driving adoption according to the domain/industry the company is intoTailor made renewal and expansion courses for the companies based on their client segmentFacilitating and giving marks based on the performance during the training for the quizes and exercisesMy own Tailor made 30 60 90 days Plan, Internal Audit Plans, Company workflow templates, Success Story, Customer Journey, Customer Retention, Renewal plans to help candidates understand Sales, Renewal and Customer SuccessProvide extensive training in retaining customersPreparing candidates for Various Customer Success Certifications like CISCO CuSM Specialist

Managing EMEA, APAC and US regionAlong side the retention, Renewal and Adoption - This used to be a 100% quota achieving role with hard core sales Segmentation of new clients based on revenue, industry and size, then approaching them based on the desired personaMaintaining Book of business for growth, retention and adoptionEnrolling Customers into workshops and helping them understand the value of the Solutions that they purchasedIdentifying challenges and new requirements to finally give a solution in terms of services and productsTaking the ownership of the entire Sales Process from the start till closureOn boarding clients and helping them along with the implementation till go liveManaging New clients after the successfull completion of the implementation (for sold solutions)Helping Customers achieve the KPI's within their organization Solving Political, Strategical, Tactical and Individual challenges that become constraints in achieving the desired outcomes out of a solution

Provide training for Customer Success and SalesTailor made courses for driving adoption according to the domain/industry the company is intoTailor made renewal and expansion courses for the companies based on their client segmentFacilitating and giving marks based on the performance during the training for the quizes and exercisesMy own Tailor made 30 60 90 days Plan, Internal Audit Plans, Company workflow templates, Success Story, Customer Journey, Customer Retention, Renewal plans to help candidates understand Sales, Renewal and Customer SuccessProvide extensive training in retaining customersPreparing candidates for Various Customer Success Certifications like CISCO CuSM Specialist

• Worked with Internal teams & customers to drive adoption/expansion/Upsell for the products & services purchased by Customers from Cisco • The products & architecture supported for adoption were ISE, NGFW, DNAC, Email Security, DC, Hyperflex, SNTC, Web Security & many more• Developed a clear and concise understanding of the customer needs, strategies, operational maturity, and business goals - As well as the industries where they used to operate • Leveraged the acquired knowledge of the customer to ensure Cisco enables Customer Success and achieves its Business Outcomes through its set of current (ADOPT) and new (EXPAND) Cisco solutions • Focused on ensuring Cisco’s customers successfully maximize the value that they receive from the bought solutions and attain their business outcomes through Cisco AS, TS, • Manage & Operate, Consulting Services, Software, Cloud, and XaaS solutions, as well as any other components that are suitable for a subscription model • Drove ADOPTION, and positioning of solutions throughout all stages – Plan, Build, and Manage – of the Lifecycle inclusive of all Cisco offers, leading to appropriate renewal rates and referrals along with the development of new opportunities • Facilitated the consumption of Cisco Solutions• Measured/reported the impact of the offerings in place, so that the customer and Cisco have a common understanding of the value they are receiving toward achieving their expected outcomes• Led the EXPANSION of current solutions as new opportunities are identified through an intimate business relationship (with the key stakeholders)• Proactively qualified, communicated and transitioned the identified opportunities into Cisco Sales• Drove the successful introduction of new solutions based on the customer’s expected outcomes• Established a common understanding with the customer for the ROI they are getting from Cisco’s Solutions, as and when the ADOPTION and EXPANSION strategy is executed

Segmentation of new clients based on revenue, industry and size, then approaching them based on the desired personaMaintaining Book of business for growth, retention and adoptionEnrolling Customers into workshops and helping them understand the value of the Solutions that they purchasedIdentifying challenges and new requirements to finally give a solution in terms of services and productsTaking the ownership of the entire Sales Process from the start till closureOn boarding clients and helping them along with the implementation till go liveManaging New clients after the successfull completion of the implementation (for sold solutions)Helping Customers achieve the KPI's within their organization Solving Political, Strategical, Tactical and Individual challenges that become constraints in achieving the desired outcomes out of a solution

 Finding the Pain areas and then defining solutions. Take care of multiple Verticals and help fulfill the requirements of clients, make the organizations more successful - Falls for any compliance (HIPPA, PCI, FISMA, NIST, Safe Harbor, FERPA, DPA) and their requirements.  Work as a Service Delivery Manager/CRM to take care of all the issues/requirements/challenges that the clients have, like billing related issues, collections, legal, any technical issues Work hand in hand with the Procurement and Project Management teams for the vendor management and order processing teams to seal the deals. Give Demonstration on Hosting Services/Cloud/Infrastructure as a Service/Desktop as a Service to the clients (CTO’s/IT Directors/COO’s/IT Managers) to close the opportunities.  Channel/Vendor Management, gaming and CDN partners. Hybrid Cloud, Private Cloud, Public Cloud. Take care of the entire requirements from replying to the RFP/RFQ/RFI/ROI’s till getting on board. Building DR (Disaster recovery Solutions) and designing the secondary site, considering the current environment and Network. Help Implementation and other Technical Teams understand the requirements to build the productive environment for the client. Work with Legal/Collections/Finance/Billing/Technical Teams and almost all the departments with a smooth harmony to streamline the relations with the current clients Defining solutions and help customers with their challenges for hosting - Metered/Non Metered Cloud with various managed offerings like Dedicated Exchange, MBS, Sharepoint Etc. Transition of the environments from shared/multi-tenant/legacy over to the dedicated ones (Cloud/Physical), Private to Public Cloud, Managed Hosting to Cloud, P2V and V2P. Migration from IPV4 stacks over to the IPV6 one.

Listening to the clients about the challenges and then finding the best effective solution.Giving demonstrations, coaching the clients about the technical aspects and overview of the product, helping them afterwards with the product related issues/configuration/modification. Leading Customer Service, Sales and Lead Generation.Providing Technical Support, Supporting Corporate clients/Big Networks via In bounds/outbounds, Answering Posts//Forums on the Panda Global Forum/blog Site, helping customers via emails and remotely, Taking part in the Global Technical Meetings. Team Management and hiring for different technical projects and processes.

ISP Technical Support Including three major Telecom companies in UK; Blue Yonders, Virgin.net and NTL. Taking Incoming calls, calling customers back as a resolution expert (Escalations). Barging calls of sub ordinates, following parameters to judge calls, finding fatal/non-fatal error (compliance/non-compliance). Coaching/educating team to enhance the quality of the calls and enhancing the skill set of the technical support engineers.

Taking care of Inbound calls (DELL USA) for Hardware (Including motherboard, HDD, Optical Drives, Heat Sync Fans) and Software (Internet related issues, Application based, Viruses) Related issues. Mentoring Team, later on started troubleshooting High end DELL XPS systems.