Provided end-to-end support for Pega applications, ensuring high availability and performance.Managed incident resolution and problem management processes, adhering to SLAs and minimizing downtime.Implemented proactive monitoring solutions to detect issues before they impacted users.Collaborated with cross-functional teams to troubleshoot and resolve complex Pega platform issues.Implemented CI/CD pipelines for Pega applications using tools like Jenkins and GitHub.Automated deployment processes to streamline application updates and releases.Integrated automated testing frameworks to ensure code quality and reliability.Deployed Pega applications on AWS EC2 instances, leveraging auto-scaling for optimized performance.Managed AWS services such as S3, RDS, Cloud Formation, and CloudTrail for storage and database requirements.Monitored AWS resources using CloudWatch for performance optimization and cost management.Monitoring and Logging: - Adept in monitoring tools such as Splunk, EC2 Stack, and CloudWatch for proactive system monitoring and alerting.Capable of setting up comprehensive logging mechanisms to track system behaviour and diagnose issues effectively.Cross-functional Collaboration: - Worked closely with development teams to troubleshoot issues related to Pega application functionalities.Collaborated with stakeholders to gather requirements and implement new features on the Pega platform.Conducted knowledge sharing sessions to empower teams with Pega best practices and DevOps methodologies.Participated in Agile ceremonies to align support tasks with sprint goals and timelines.Documentation and Reporting: - Maintained comprehensive documentation of Pega platform configurations, workflows, and troubleshooting procedures.Generated regular reports on system performance, incident trends, and improvement recommendations.Conducted root cause analysis (RCA) for major incidents, implementing preventive measures to avoid recurrence.