Associate | TCS (Tata Consultancy Services)As an Associate at TCS, I gained comprehensive experience in various aspects of policy administration, both for state policies in proposal stages and in-force policies. My role involved ensuring accurate and timely execution of policy-related processes while adhering to internal standards and regulatory requirements. I also served as a Subject Matter Expert (SME) in policy administration, supporting both internal teams and clients with policy issuance and premium quote calculations.Key responsibilities:- Policy Administration: Managed and processed state policies in both proposal and in-force stages, ensuring smooth transitions from proposal to policy issuance and maintaining accurate records.-Internal Policy Auditor: Conducted internal audits to ensure adherence to company policies and regulatory standards, identifying areas for improvement in compliance and operational efficiency.- Trainer: Trained and mentored new associates, helping them understand key aspects of policy administration and internal processes, fostering a knowledgeable and efficient team.- Subject Matter Expert (SME): Acted as an SME in policy administration, providing guidance on policy issuance, claims handling, and premium quote calculations.- Premium Quote Calculation: Assisted in the calculation of premium quotes, ensuring accuracy and alignment with client requirements and company guidelines.-PMAR & Medical Claims: Managed PMAR (Policyholder Management and Reporting) and reviewed medical claims to ensure proper processing in line with the company's standards.Throughout this role, I developed a strong understanding of policy processes, internal auditing, and training, contributing to the efficiency and success of the team and the organisation

As a Trainee in Business Process Services (BPS), I am gaining hands-on experience in supporting key business functions in Insurance domain, learning the intricacies of process optimization, data management, and workflow improvement. My role includes assisting with analyzing business processes, identifying inefficiencies, and contributing to the development of solutions that drive operational efficiency.Key responsibilities:Collaborating with senior teams to streamline,learn and enhance business processes.Supporting process documentation, mapping, and performance analysis.Assisting in data entry, report generation, and quality assurance tasks.Contributing to client-facing communication and ensuring high levels of customer satisfaction.Participating in cross-functional meetings to understand project requirements and support the implementation of process improvements