As a Technical Support Engineer at Zuora, I provide high-quality production support and customer interaction for the leading cloud-based subscription management platform. I troubleshoot and resolve complex technical issues, escalate critical cases, and collaborate with cross-functional teams to ensure customer satisfaction and retention.I have a strong background in computer science, with a Bachelor of Engineering degree from Chandigarh University and multiple certifications in business analysis, data processing, and software engineering. I have also completed training and certification in machine learning from Kyrion Technologies and HPE, and have applied my skills in android app development and digital image processing using Android Studio and Matlab. I am passionate about learning new technologies and enhancing my domain expertise.