www.Amazon.deChat Process and live customer support.

CoinbaseCurrently working on the Coinbase process in the cryptocurrency sector as a CustomerSupport Specialist. Experienced in managing customer inquiries, resolving issues, andensuring customer satisfaction in the rapidly evolving cryptocurrency industry. Proficient inusing AWS for live chat support and Salesforce for customer account management.Key Responsibilities:● Customer Support: Respond to customer inquiries related to Coinbase services,providing accurate and timely information.● Issue Resolution: Investigate and resolve customer issues efficiently, ensuring apositive customer experience.● Technical Assistance: Provide technical support for Coinbase users, guiding themthrough troubleshooting steps and solutions.● Account Management: Assist customers with account-related queries, includingsecurity concerns, transaction issues, and account settings.● Feedback Implementation: Collect and report customer feedback to help improveCoinbase services and features.● Knowledge Sharing: Stay updated with the latest trends and updates in thecryptocurrency industry to provide informed support to customers.

UnitedHealth group Inc Claims Analyst at Wipro insurance limited, India - Over 2 years and 8 months of experience inclaims analysis on the UnitedHealth Group (UHG) process. Responded to customer inquiries,investigated reported issues, ensured customer satisfaction throughout the claims process.Experienced in using Citrix for managing claims operations.Accomplishments include:● Evaluated claims and determined payouts.● Monitored claim status and provided updates to customers.● Reduced processing time for claim settlements by 20%.● Analyzed data to identify fraudulent claims.● Negotiated with external partners on behalf of customers.● Resolved customer disputes in a timely fashion.● Developed strategies to reduce costs and improve efficiency.