Rahul Kunche Email & Phone Number

Hyderabad, IN

Employed with Melvault Software Solutions, Pvt Ltd in the capacity of Project Manager. Currently working on a novel integrations project with John Lewis and Partners and Comma Group for end-to-end implementation of customer support systems and customer relationship management.

Hyderabad, Telangana

Project Management Operations – Deloitte (DTTL) with Affluent Global Services Pvt. Ltd.Monitoring, managing and executing key Operations deliverables for multiple portfolios across the global service line covering various aspects including but not limited to:Developing predictive metrics, assessing project health, managing project assets, maintaining.

Hyderabad Area, India

I began my career in the Customer Support with Amazon and experienced how Great Customer support literally transforms and grows a business. Amazon instilled a sense of purpose within me to delve into the Service industry and excel at building, nurturing and growing Customer relationships that are long lasting. Customers come in all shapes and sizes within.

Bengaluru Area, India

- Managed communications with sponsors on progress of 5 Clinical Research programs at the laboratory. - Engaged stakeholders in project progress by executing communications plan to include key status updates and deviations.- Worked with Project leads to amend processes as required by protocol / sponsor requests for project stability.- Conducted bi-weekly.

Hyderabad Area, India

• BRIEF: Successfully launched Amazon India’s initial Customer Support in the year 2011 along with strategizing the launch of Social media/PR support. Played a crucial role as Team Lead of 15 communication experts that.
• Handled high severity and priority customer issues addressed directly to the CEO.
• Resolved issues on a 4-hour service level, ensuring that all… Show more BRIEF: Successfully launched Amazon India’s initial Customer Support in the year 2011 along with strategizing the launch of Social media/PR.
• Resolved issues on a 4-hour service level, ensuring that all resources were utilized to meet the customer's requests.
• Managed, coached and led a team of 7 specialists as company’s PR front on Social media with excellent results.
• Organized regular internal calls with International site leads to standardize work protocols and test live scenarios.

Hyderabad Area, India

• BRIEF: Language trainer responsible for acclimitaztion of freshers to Amazon.com's US culture and development of customer support associates on their language and communication skills.
• Conducted culture sessions for new hires and acclimatized them to Amazon's work ethics and atmosphere.
• Supervised associate performance over 4-week cycles and helped them achieve goals with consistent feedback.
• Achieved over 25% growth in associate’s communication metrics over 6 months… Show more BRIEF: Language trainer responsible for acclimitaztion of freshers to Amazon.com's US culture and development of customer support.
• Achieved over 25% growth in associate’s communication metrics over 6 months period with regular 1-on-1’s.
• Implemented a tweaked version of sandwich feedback model to help trainees focus on growth through success.

Hyderabad, Telangana, India

Master'S Degree, Biotechnology

Bachelor Of Science - Bs, Microbiology And Immunology, 86%

Bachelor'S Degree, Microbiology, Genetics, Chemistry, 75%

Intermediate, Biology, Physics And Chemistry, 89%