Rahul Mamgain

Rahul Mamgain Email and Phone Number

Customer Experience | Vendor Management | Center Manager @ MakeMyTrip
Gurugram, HR, IN
Rahul Mamgain's Location
Gurugram, Haryana, India, India
About Rahul Mamgain

Having 15 + years of rich experience into Customer Service Operations /Trainning and quality into various verticals like - Telecom/E-commerce/Travel/DTH/Ed-tech / Automobiles , delivering Inbound customer service and outbound sales consist (Email / BO / Voice /Chat/ Social escalations) ,,,that too with few big industry giants like - Airtel/Videocon d2h / Idea/ShopClues/Snapdeal /Cars 24 / Mashdemy / ferns and petals / MakeMyTrip

Rahul Mamgain's Current Company Details
MakeMyTrip

Makemytrip

View
Customer Experience | Vendor Management | Center Manager
Gurugram, HR, IN
Website:
makemytrip.com
Employees:
6900
Rahul Mamgain Work Experience Details
  • Makemytrip
    Customer Experience | Vendor Management | Center Manager
    Makemytrip
    Gurugram, Hr, In
    View
  • Ferns N Petals
    Head Of Customer Experience
    Ferns N Petals Aug 2022 - Present
    Noida, Uttar Pradesh, In
    Managing customer side of ferns n petals by reducing the customer efforts who are seeking help in buying or post buying their gift with us ,which includes all touchpoints like - Inbound | Chat| Email | Social Media Parallel to this responsible for upselling as well in all the inbound touchpoints of customers
    View
  • Ileads Auxiliary Services Pvt Ltd
    Account Head | Manager Operations
    Ileads Auxiliary Services Pvt Ltd Oct 2021 - Aug 2022
    Dehra Dun, Uttarakhand, In
    Managing entire operations and account like e-commerce , ed-tech & Automobiles at ileads Consist all the communication channels - Voice/Non Voice / Email/Chat/Inbound & Outbound
    View
  • Ferns N Petals Pvt. Ltd - Flowers, Anywhere, Anytime...
    Customer Experience And Sales
    Ferns N Petals Pvt. Ltd - Flowers, Anywhere, Anytime... Jul 2020 - Sep 2021
    Gurugram, Haryana, In
    View
  • Ienergizer
    Assistant Operations Manager
    Ienergizer Oct 2018 - Jul 2020
    Managing the MakeMyTrip operations of B2B & B2C lob
    View
  • Ienergizer
    Sr.Team Leader
    Ienergizer Feb 2016 - Oct 2018
    Managing the operations of MakeMyTrip domestic flight LOB
    View
  • Ison Xperiences Ltd - Leading Global Cx Management Company
    Senior Team Leader
    Ison Xperiences Ltd - Leading Global Cx Management Company Mar 2015 - Sep 2015
    Dubai, Dubai, Ae
    Responsible for managing the span size of 55-60 team members which includes 3 team leaders Managing complete SLA ( Answering level / service level / quality / CSAT ) of IDEA Delhi prepaid process
    View
  • Ison Xperiences Ltd - Leading Global Cx Management Company
    Customer Service Team Lead
    Ison Xperiences Ltd - Leading Global Cx Management Company Apr 2013 - Mar 2015
    Dubai, Dubai, Ae
    Managing the operations team of 25 team members with telecome client Idea Responsible for CSAT / Quality / AHT / Repeat /Shrinkage & Attrition
    View

Rahul Mamgain Education Details

  • Hemvati Nandan Bahuguna Garhwal University ( A Central University )
    Hemvati Nandan Bahuguna Garhwal University ( A Central University )
    Pcm

Frequently Asked Questions about Rahul Mamgain

What company does Rahul Mamgain work for?

Rahul Mamgain works for Makemytrip

What is Rahul Mamgain's role at the current company?

Rahul Mamgain's current role is Customer Experience | Vendor Management | Center Manager.

What schools did Rahul Mamgain attend?

Rahul Mamgain attended Hemvati Nandan Bahuguna Garhwal University ( A Central University ).

Who are Rahul Mamgain's colleagues?

Rahul Mamgain's colleagues are Muskan Prakash, Deepak Shukla, Sanjay Ratna, Sajin J, Pandian Murugan, Bhavna Beriwal, Geovana Kellem.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.