• Manage external service providers to deliver key elements of operations, service, and support• Manage service related problems across multiple teams.• Manage and report on key metrics and SLA’s related to the service.• Ensures all equipment is meeting ready to include setting up all AV equipment each day for scheduled meetings/events ensuring equipment is functioning properly• Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests• Conducts training regarding proper usage and operation of AV equipment• Supervise and coordinate the set-up and breakdown of all meeting room/function space for business meetings• Responds to any request for changes or additions in AV equipment immediately; notifies Conference Planning Manager for proper execution of accurate billing.• Managing BOSCH PA system and CISCO Spark Kit Video Conference System.

• Setting up equipment according to instructions from project managers.• Testing equipment before an event.• Finding and dealing with any faults on site.• Operating equipment during rehearsals and the event itself.• Checking and servicing the equipment.• Managing equipment booking.• Training other people to use the equipment.• Assessing a venue’s AV equipment, and recommending or organizing upgrades when necessary.• Analyzing information and evaluating results to choose the best solution and solve problems.• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.• Proficiency with test and calibration equipment I.E. VTG• Preform preventative maintenance visits to help maintain a stable client based system• Clean equipment I.E. Camera lenses, Display screen (Monitors), equipment fans Etc.• Positive and effective interaction with internal and external customers

As a lead technician includes the interaction with the Project Engineer(s) with the purpose of installing various audio visual systems; from a simple screen, projector, and wall plate (Condeco) to multiple room installations with control systems, video and audio teleconferencing, and rear projection.Single & Dual VC Room Installation and responsible for downloading and revising Crestron System Control touch panels and source code video teleconferencing set up (Life - Size), audio teleconferencing setup by acoustics leveling and microphone setup for optimum sound and clarity.Maintained inventories of equipment and related supplies. And troubleshoot technical issues and maintained a working knowledge of various product platforms.Soldering video cables (VGA/RCA/BNC connections), audio cables and CAT5/CAT6.

Installing Multimedia & Data Projectors , Interactive PanaBoard (Panasonic), Video / Audio Conferencing, IP Camera, Analog Camera, Digital Camera , Access Control, Time Attendance Systems etc., Audio Systems with amplifier, 5+1, 7 +1, 9+1 Home Theater (JBL / JAMO). Working knowledge in the setup of audio equipment: amplifiers, 8- and 12-channel soundboards, loudspeakers, Mixer, microphones, and related technology.Programmed Universal remote control with proper demonstration.Setup IP based system integration (CCTV, Home automation, Remote access, LAN set up).Provided user assistance and training with operation of multimedia systems.Distributed audio and video to multi-room.DVR SYSTEMS with Video & Audio Recording of Tech talks on to a hard drive for easy uploading.Knowledge of selling AMC / warranty guidelines for the equipments / Products.Load new or update software and systems on existing equipment. Responsible for delivering support through telephone, desk-side visits and email.Ability to soldering video cables (VGA/RCA/BNC connections), audio cables and CAT5/CAT6.

Worked as Resident and Field Engineer.(Maharashtra & Goa)Installing all types of Multimedia Projectors, Interactive Touch Screen Boards / Panels / Pads / Visualizers / Video Conference System (Polycom) / Map Dispersive unit / Personal Response Systems and many more Audio/Visual products with all Troubleshooting.Positions, installs, and connects equipment, such as microphones, amplifiers, and lightning controllers. Set-up multi-media presentations for various client divisions including: staff meetings and events for outside clients as well.Set-up LCD projectors for computer/video presentations.Providing detailed familiarization with clients on the operation of dub-racks, conference rooms, videoconference rooms and office A/V. Assigned to select, adjust and operate amplification and recording equipment.Recorded sound into digital audio tape or hard disk recorders.Detected and corrected difficult audio problems.Maintained and repaired audio device, Multimedia Panels and Interactive Boards.