Rahul Shah Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Launched a new mobile game (Parchisi Club) globally.
• Working on launching another new mobile game for the Indian subcontinent.
• Collaboration with multiple functions, including product management, development, QA, art, UX, marketing, and CX teams.
• Management of external agencies, vendors, and partners, including contract negotiation, payment approvals, and KPI tracking.
• End-to-end liveops management for monetization and engagement contributing to 40% of the game's IAP revenue
• Representation of the product in monthly business reviews with studio leads.

Bengaluru Area, India

Successfully handled three functions: Social media & community management, customer success, and customer support.Implemented and evangelized a new concierge strategy for high-paying players, resulting in better understanding and improved experiences for these customers.Personally met with high-valued VIP customers to gather UX feedback and worked with.

Bangalore, India

Bengaluru Area, India

Games worked on: PUBG Mobile and Arena of ValorJoined as a Customer Support Manager, and later transitioned to Operations and Esports management.Create and send contracts/agreements/NDA for third-party services or tie-ups with other organisations. Monitor and keep track of the product roadmap which includes sharing information about any new patch or.

Hyderabad Area, India

Supported more than 30 games during this period from studios across 5+ geographies.Lead a 40+ member team working round the clock.Implemented a new concierge strategy for high-paying players.A part of more than 12 new game launches - setting up CS platforms, tools, and processes.Handled the BBB/Ombudsmen and the legal CS complaints in collaboration with.

Hyderabad Area, India

Game titles supported: Racing Rivals, Kim Kardashian: Hollywood, Cooking Dash, Kendall & Kylie, Deer Hunter 2014, Deer Hunter 2016, Tap Sports Baseball 2014/2015/2016, Tap Sports Football, Dino Hunter: Deadly Shores, Contract Killer: Sniper, Mission Impossible: Rogue Nation, Jason Statham's: Sniper X, Katy Perry: Pop, Frontline Commando & Sequels, Diner.

Bengaluru Area, India

Team Leader/Senior E-commerce/Technical/Customer Support specialist and Community/Fanpage moderation. Game titles working on: Bingo Bash and Slots Bash.E-Commerce - Assisting the players with their queries regarding their transactions via various platforms like Google Play Store, Facebook, Paypal and iTunes. Resolving disputed payments for players on.

Bangalore

First Source Solutions: which is ranked amongst the top 25 best global outsourcing companies in the world.Managed end-to-end customer support for a leading UK TV service provider, achieving a customer satisfaction rate of over 92% through effective query resolution and service.Played a key role in transforming customer service strategies, which led to a.

Bangalore

Game Mastery - Includes in-game moderation of players including searching and banning Hackers and gold spammers.Technical Support/Customer Support/Game Support for two MMORPG Titles - Projects worked on:· 9Dragons - Technical assistance provided for customers with the required troubleshooting and also, any in-game queries related to their accounts and.

Bengaluru, Karnataka, India

Co-founded and led Team Err0r to become the #1 DOTA 1 team in India, significantly boosting local and national recognition in the esports community.Represented India in various international Esports tournaments, achieving top rankings and enhancing the visibility of Indian teams on a global scale.

Bangalore

Game Master - Includes in-game moderation and mentorship of players including searching and banning Hackers and gold spammers.Project: Knight OnlineOrchestrated in-game events that increased player engagement by over 15%, fostering community growth and improving game retention metrics.Provided technical support and game guidance, resulting in a 10%.

Regular/General High School/Secondary Diploma Program

Education record