Rahul Mudliar Email and Phone Number

• Operation Management - Led a team of 40 to achieve 98% accuracy across 1,500 Loan applications with Rollovers pipeline 4000 Loans, resulting in a Non-Performing Asset (NPA) rate of under 2% for Loss Mitigation application and a Basis Points Spread (BPS) of less than 0.9% for Newly Originated to Deal Closing.• SLA Management - Managed and monitored SLAs for multiple clients, ensuring compliance with performance metrics and contractual obligations. Developed control mechanisms to assess service performance, facilitating timely issue identification and resolution.• Portfolio Management - Managed business research and portfolio oversight with a current portfolio size of approximately $173 Million, Accurately disclosing the fees, Rate Lock- LIBOR Index Rate, Wiring Instruction, Title, Deed, Security instrument, Cure Analysis for Repayment & Account Reconciliation.• Compliance & Risk Management - Ensured adherence to Fannie Mae, Freddie Mac, CFPB, ECOA guidelines, as well as HMDA Act Regulations X and Z, maintaining strict compliance with all relevant regulatory standards. Developed and executed data driven risk management strategies, including advanced business continuity planning (BCP) initiatives.• Stakeholder Management & Consultations - Managed daily & weekly reporting to Stakeholders, ensuring transparency and accountability with Data analytics & various Dashboard with CSAT Score - 8.10.• Project Management & Six Sigma - Identified and implemented 6 process improvements to enhance operational efficiency, leading to an annual saving of 156,780 working hours, manpower saving of 15 FTE, and cost saving of $37,860. Utilizing data driven quality management and business automation strategies.• Business Continuity & Risk Management- Successfully invoked Business Continuity Plan (BCP) during the COVID-19 pandemic, ensuring, Identification and allocation of critical resources and logistics, Seamless transition to 100% remote work for all Full-Time Employees (FTE).

• Project Management - Led a team of 17 through a business transition, successfully achieving funding anddisposition goals for a 500-applications with a pipeline Size of 1100 Application.• Stakeholder Management - Managed client SLAs & Reporting, reducing Pipeline cycle time from 60 to 33 days while maintaining a 70% Net Promoter Score (NPS).• Quality Improvement - Operated quality tools such as Stratification procedure and Pareto analysis to develop a Quality Improvement Plan, achieving a Customer Satisfaction (CSAT) score of 7.8 and reducing errors by 98%.

• Project Management - Step a new team at offshore with business transformation with resulted in increase in production of 70%.• Training & Coaching - Identified and placed skilled team members in roles with appropriate responsibilities, effectively aligning their strengths with organizational goals to drive success.• KPI & KRA Development - Designed and implemented Key Performance Indicators (KPIs) to assess teamperformance and operational effectiveness, ensuring metrics aligned with Org objectives. Established Key Result Areas (KRAs) for team members, clearly defining roles and responsibilities to enhance performance by 98% accuracy.

• Escrow Account Project - Streamlined financial processes for mortgages, property taxes, insurance, andadditional state taxes, achieving 99% accuracy in account setups.• Team Quality Management - Generated and presented monthly quality reports that highlighted keyperformance metrics and identified areas for improvement, fostering a culture of continuous enhancementwithin the team with Quality of 97%.• SLA Management and Client Relations: Managed service level agreements (SLAs) and conducted error reviews, achieving a Customer Satisfaction (CSAT) score of 7.6 through proactive client relationship management and quality reporting.

Managing a Portfolio of 75 CR~ for Premium Clients. Generating a revenue of 1.5 % Monthly for the Bank.Top Performer in portfolio management in Continues 2 Quater with NPA of less than 0.7%.