• Responsible for international and domestic incoming and outgoing payment transfers as per SLAs• Working on Swift (MT and MX), processing payments for six currencies including manual wires• Providing audit confirmations for clients, and confirming execution of payments• Handling payment investigations including cancellations, recalls, amendments with accuracy• Actively monitoring Firco Continuity for SR7 compliance in coordination with the AML team• Hands-on with banking applications such as T24, Corona, Swift GPI, and Swift Warehouse• Doing daily Nostro Reconciliation, and posting necessary entries to Profit and Loss accounts• Undertaking Treasury deals - Money Market, Security Purchases, and Fund Transfers• Processing FX Swap and Spot deals, Netting settlements, and Blotter check for FX Positions recon• Actively engaged in testing for new releases of various banking applications in UAT environment• Delivering excellent Customer Experience by owning resolution of queries and disputes• Identifying improvements to the team’s processes and support delivery of process improvements• Authorization of payments and entries input by teammates after carefully checking for correctness• Processing the transactions as per ISO 20022 Standards; Validating the files for FINTRAC reporting• Liaising with various correspondent banks, regulatory authorities, and teams across the globe

• Worked with a Visa Debit team handling transaction records that expire• Investigated the exception transactions for the Visa Debit Card clients• Processed daily Cable/Wire transfers for domestic and international settlements with Visa Canada• Made necessary adjustment to Foreign Cash Conversion account for the differences due to forex• Processed the EOD and Matched with Variance records to effectively serve the clients• Cross-trained the peers from different teams on various processes with concept and live examples• Posted the journal entries for crediting and debiting clients or moving funds to appropriate GLs• Proficient user of TSYS, ECIF, Coins, VROL, PostEdge and other banking applications• Exceeded the daily target of tasks assigned while maintaining the accuracy• Validated all the entries at the end of day and ensuring that the systems are balanced• Executed tasks within deadline in a way that complies with policies, practices and procedures and; escalated any unresolved issues/investigations to the Team Leader for appropriate handling • Performed daily Suspense account reconciliation for the entries processed by all the operators

• Established work and project priorities, ensured deadlines were met and all HR benefit plans and policies were followed; Interpreted them for staff and other Departmental Managers• Performed benefit administration duties such as new enrollments, employee changes, terminations, benefit inquiries and sent all applicable correspondence to international branches• Responsible for payroll processing of numerous branches within Canada, USA, UK, Hong Kong, Singapore, Mauritius and Dubai in an accurate and timely manner; Processed monthly invoices• Administered statutory deductions such as 401K, Canada Pension Plan and Employment Insurance• Proficient in MS-Office suite, ADP, Workday, Ceridian Dayforce, Adrenalin and RAMCO• Prepared employee payroll reconciliations and monthly benefit payments summary reports• Used strong problem solving skills, and ensured statutory compliance and data requirements for organization; Handled confidential data on a daily basis• Effectively coordinated with the Finance, Compliance and other teams to ensure reconciliation and adherence to policies• Managed clean audit reports, payroll, statutory and internal audits with proper tact and diplomacy• Generated trust and respect by developing an excellent rapport with subordinate employees and other staff members within the company

• Prepared Business Activity Reports (BAR) and HR Quarterly Dashboard for Senior management• Provided support to HR team members & executives, arranged data migration, identified cost savings opportunities, and handled various department functions for organization• Responsible for inputting data into corporate database and MIS for 3 of the subsidiaries under the Parent entity• Coordinated and prepared recruitment MIS and also tracked performance of HR executives• Played a key role in the Performance Management cycle by collating and analyzing compensation numbers, including fixed salary and variable components• Exhibited the leadership qualities in managing a team, and also demonstrated the teamwork by efficiently assisting the colleagues in other domains of the department• Processed the loan requests of employees after evaluating the eligibility criteria. Prepared loan schedules with varying interest rated and ensured accurate deduction from salary• Participated in Financial Analysis to assess the impact of the changes in wage bill on the overall cost structure• Organized employee files, maintained all correspondence with staff and benefit carriers and was a primary point of contact for answering all inquiries and resolving any concerns• Completed entire on-boarding formalities for employees and ensured proper record maintenance into HRIS system using strong accuracy skills

• Worked in a TDS unit of the Retail Banking Division, handling tax with key responsibilities in the areas of Refund, Recovery and Remittance of tax to the Income Tax Authorities. SPOC for Lower tax calculations, Double Taxation Avoidance Agreement (DTAA), GEFU uploads and query resolution• Meticulously followed the stringent timelines for tax remittance• Reconciliation of internal GLs to verify the accuracy of the amounts remitted• Maintained the records in an excel sheet for all the refund and recovery cases processed in a day• Responsible for clean Audit Report. Actively engaged in Statutory, SOX and Internal Audits• Prepared process notes and SOPs for smooth functioning of inter-departmental activities• In charge for file storage, scanning and maintaining the records• Checked critical documents for the correctness and accuracy. Printing and filing done for the same• Prepared automated reports linked to the base data for timely submission to auditors• Worked in a Salary Upload unit and handled Corporate Salary accounts which involved Fund checking, Salary disbursement authorization and Pension disbursement• Ensured that the TAT is strictly followed on various payout dates for salary and other disbursements like bonus and incentives for multiple organizations• Coordinated with different branches to check the status of high-value cheque clearance• Supervised the tasks assigned to subordinates by building Poka Yoke and maker-checker controls

• Coordinated for vessel operations i.e. Planning of cargo, System updation and handling the discharge and loading on the vessels for the ports of Italy and Spain.• Worked in a dynamic 24X7 and paperless office environment• Successfully worked as Shift Supervisor and managed the tasks performed by co-workers• Prepared process notes and SOPs for smooth functioning of inter-departmental activities