Rahul Pawar Email and Phone Number

Roles and Responsibilities:Circle Retention for Large Screen Data for Telangana & Andhra Pradesh Circle Voluntary Churn Retention of Large Screen Data Customer through TBSS for the Inbound Call Centre  Retention of Customer through Outbound Outsource agency of the Customers Ensuring the Lower Flow to the Zonal Team for the Retention of the Customers Strategy to be prepares on the Tariff and brings alternative solution on the Plan. Involuntary Churn Retention of Non Payment customer through Zonal Retention Team  Target to be achieve as per AOP  Responsible for the Circle Retention of the Large Screen Data through Agency  Responsible for the Collection Target in Involuntary Bucket in order to ensure Flow to Bad debt Bucket is Minimise  Quality Check on the Restoration (Retention) of the Customers. Strategy to be built on the Chronic Customer So that repeat they don’t get Services Interruption and also Customer Satisfaction is Maintained. Small Medium Enterprises Relationship Management SME Relationship Management for GSM/Data/CDMA  Relationship Management outsource agency  Responsible for Maintaining the Relationship in the Account by rendering the Services and resolving the dispute as per TAT  Services Camp in the Account to give information on TATA DOCOMO My APP , My Account ,Services Related and also on Information on various products  Ensuring the Churn is within the Target

Voice Account Manager- Sales Nagpur,Amravati,Akola,Chandrapur & Yevatmal –Maharashtra & Goa CircleRoles and Responsibilities To identify the new segments (retail/Corporate/SME) for acquisition and therefore plan & implement the strategy to penetrate the same with leadership position Ensured Monthly Business from Retail Market through ARC/AEO Ensuring Bulk Sales from Corporate and SME Accounts through Sales Funnel. Revenue enhancement through Vas Up sell through ARC/AEO Identifying new channel for business expansions Responsible for Channel Satisfaction in term of ROI and engagement activity for the Sales Ensuring the Gross and Net Sales for the Zone as per the AOP Targets Ensuring the Account Managements for generating of the numbers.

Roles and Responsibilities Ascertaining superior performance in post due date Collection along with the Agency Ensuring targeted Retention & Collections as per the target Bringing in superior Referral Performance  Managing customer Life Cycle from Post due date to barring .  Monitoring customers on bill value >5000.  Managing Customer Services Retentions Bonus. Monitoring the behaviour of the Bill cycle Zone wise & Showroom wise. Handling telecollections Agency for Circle & ensuring the timely collection of the larger Subcriber base. Travelling to Zone to Review the Monthly Performance of the agencies. Resolving all the Complaints of the Retails base with the help of the Zonal Co-ordinator.

Roles and Responsibilities Handled the Retention & Collections through agency Management.Voluntary Churn Retaining high value customers & building proper relationships with the customers. Handling the churn threats as well as churn requests arising from corporate and SME Company by responding to their complaints. Overseeing crisis management in case of competition churn threats by matching competition offer wherever possible. Carrying out tariff rationalization of existing accounts as and when need arises.Involuntary Churn Handled agency Management for the post barring. Ensuring Superior Performance in unbarring to redue the revenue loss. Handled Team of 25 Field Staff for unbarring. Ensuring bulk accounts are retained Closure of the Complaints with the Co-ordination with the CIG Team Ensuring Performance in Churn.Collection Ensuring 100% Collection for Zone with CRM Team  Ensuring Reactivation of the Suspended bucker with the co-ordination with the Collections Monitering the Reactivation flow for the control of the churn.