At Pioneer Solar, we believe that everybody should have access to clean, affordable, and renewable energy. That’s why we do all that we can to help families & businesses like yours smoothly transition to solar power.Pioneer Solar is a privately owned, Australian based company dedicated to providing our customers and neighbor's with advanced energy product solutions designed to meet your requirements. Our solar & battery storage solutions save you money and provide you with a return on your investment while saving and producing energy for your home or business.

As a Client Service Officer I am engaged in liaising and consulting with clients and Migration Lawyers in order to provide services & solutions according to client requirements. Part of my job is to increase company revenue through sales and marketing.- Used excellent communication skills to liaise with government bodies like the Department of Immigration & Citizenship (DIAC), the Australian Federal Police (AFP), Health Services Australia (HSA) and various Skill Assessment bodies.- Pioneered meetings with company representatives and business owners to analyze their requirements while protecting the company’s intellectual property and also adhering strictly to the Migration Agents Registration Authority (MARA) Code of Conduct.- Identified subject-matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, lawyer, migration agents and quality assurance team.- Documented reports with call logs, mail logs, notes and also updated the database with the relevant information.- Interacted with walk-in clients, collected relevant documentation from them required for preparing applications and archived these for record purposes.- I have also worked towards preparing visa applications for clients migrating to Australia and also conducted reference checks for client’s education and employment details. .- Achieved monthly individual and team targets set out by management.

With customer service at top priority, I operated a multi-line phone system to handle inbound and outbound calls with customers and store managers.- Handled objections and complaints and successfully resolved them with my problem solving ability while identifying up-selling opportunities.- Met the desired ‘per call handling time’ while maintaining a 100% accuracy rate.- Maintained outstanding phone manner while interacting with customers.- Managed online transactions for the orders that have been taken.

• Explaining the value of everyday money credit card rewards.• Advertising customer loyalty programs.• Control the security & privacy of customers’ data.