In my current role, I oversee client acquisition and retention, driving key performance metrics and ensuring the successful renewal and upselling of services. Key responsibilities include:Strategic Planning and Forecasting: Accurately plan and forecast fortnightly and monthly client retention and revenue targets, ensuring alignment with business goals.Team Leadership: Lead and mentor a team of 12 individuals & 3 team heads, focusing on recruitment, training, and development to ensure high performance and retention.Client Consultation: Provide expert consultation on digital marketing strategies, recommending and implementing tailored digital marketing solutions.Client Complaint Resolution: Ensure prompt and effective resolution of client complaints to maintain high levels of client satisfaction.Client Interaction: Conduct in-person meetings with clients to address their needs, resolve complaints promptly, and offer strategic advice.

Managing the channel sales, retail sales, distribution & B2B sales of mobile handset business including Xiaomi Mobile handsets, Mi Smart Tv, Mi Mobile Accessories. Key responsibilities include:Business Management: Oversee the operations of Samsung Smart Café, Samsung Service Center, Mi Preferred Partner, and two MBOs. Ensure that these branches run smoothly and efficiently to maximize sales potential.Relationship Building: Develop and maintain strong relationships with local distributors and retailers to facilitate smooth business operations and growth.Sales and Target Monitoring: Track and evaluate daily sell-in and sell-out metrics, cash inflow and outflow, and ensure monthly target achievements across various store verticals.Corporate Sales Management: Handle corporate and bulk sales deals according to business requirements.Customer Service: Address and resolve customer queries and complaints, providing guidance on warranty terms and ensuring high levels of customer satisfaction.Staff Training: Keep all staff informed about current product offers and promotions to enhance their sales capabilities and customer service skills.

Distribution Network Development: Devloped and manage effective distribution networks to optimize sales and coverage within the assigned territory.Sales & Marketing Strategies: Create and implement innovative sales and marketing strategies tailored to the needs and dynamics of the assigned territory.Client Acquisition: Conduct meetings with potential clients to secure appointments and establish distributor partnerships in the assigned region.Issue Resolution: Address and resolve issues related to pricing, product replacement, and timely delivery to ensure smooth operations and customer satisfaction.Market Feedback Collection: Gather and analyze customer and market feedback to assess product performance, and monitor competitive activity. Report findings to the higher management team to inform strategic decisions.

Team Management: Supervise a team of 20 In-Shop Demonstrators, ensuring they are well-trained and motivated to perform effectively.Sales Generation: Drive sell-out performance across 20 ISD and 25 Non-ISD General Trade outlets, focusing on increasing sales and market presence.Marketing and Placement: Ensure proper placement and utilization of marketing materials, including DEMOs, dummies, glow sign boards, and SIS at retail outlets.Turnover and Profitability: Drive initiatives to increase turnover and profitability within the assigned area, focusing on both secondary and tertiary sales.Distributor Supervision: Monitor and supervise the distributor's team to ensure alignment with business goals and effective operations.

Retail Sales Management: Oversee the retail sales of mobile handsets & distribution of premium mobile accessories, and mobile/DTH recharge top-ups, ensuring a high level of customer satisfaction and sales performance.Online Sales Oversight: Manage the online sale of premium mobile accessories through e-commerce portals, optimizing listings and driving online sales.Commercial Operations: Handle day-to-day commercial operations, including monitoring and evaluating the performance of the Field Operations Sales (FOS) team.Retailer Relations: Develop and maintain strong relationships with local retailers to enhance turnover and profitability.Stock Management: Manage stock levels effectively, making strategic decisions about stock control to ensure optimal inventory levels and minimize shortages or excesses.

Team Motivation: Inspire and drive the retail team to achieve daily and monthly sales targets through effective leadership and support.Inventory and Cash Management: Oversee ordering and inventory management, ensuring optimal stock levels. Manage cash handling processes and ensure accuracy in transactions.Display and Merchandising: Ensure proper care and management of store displays and merchandising to enhance product visibility and appeal.Profit and Loss Management: Manage the store as an individual profit and cost center, focusing on optimizing profitability and controlling costs.Policy Implementation: Implement various management policies to streamline operations and ensure adherence to organizational standards.

Department Management: Oversee the CDIT department’s operations, including managing a 3,000 sq. foot area and leading a team of 15 sales staff.Sales Targets and Strategy: Achieve sales targets by implementing effective sales strategies and continuously improving sales performance.Inventory Management: Manage inventory levels, perform periodical physical stock verification, and provide feedback on fast, slow, and non-moving merchandise to the regional merchandiser.Sales Strategy Development: Develop and implement sales strategies, create merchandising presentations, and plan promotional campaigns and activities.Staff Recruitment and Training: Recruit and train new staff members to ensure they are well-prepared to contribute effectively to the department.

Customer Engagement: Listen to customer requirements and present products appropriately to facilitate sales. Address customer objections and challenges effectively to encourage purchase decisions.Inventory Management: Monitor and check the quantities of goods on display and in stock to ensure availability and proper presentation of products.Team Collaboration: Attend team meetings to discuss performance, share best practices, and collaborate with colleagues to enhance team effectiveness and sales outcomes.Product Knowledge: Stay informed about new product launches and updates to provide accurate information and recommendations to customers.Sales Coordination: Coordinate with category heads to develop strategies and initiatives aimed at increasing sales in own section.