• Provided technical support via phone, email, and in-person to resolve hardware and software issues.• Diagnosed and troubleshot technical problems, ensuring timely resolutions to maintain operational efficiency.• Installed and configured operating systems and network devices, including routers and switches.• Managed network connectivity, including LAN and wireless configurations, ensuring reliable and secure connections.• Assisted with routine maintenance of IT equipment and… Show more • Provided technical support via phone, email, and in-person to resolve hardware and software issues.• Diagnosed and troubleshot technical problems, ensuring timely resolutions to maintain operational efficiency.• Installed and configured operating systems and network devices, including routers and switches.• Managed network connectivity, including LAN and wireless configurations, ensuring reliable and secure connections.• Assisted with routine maintenance of IT equipment and performed system software updates.• Maintained accurate records of all electronic devices, including laptops, desktops, mobile phones, printers, and other IT equipment. Show less

Handled customer issues via remote access, email, and calls, resolving 90% of issues on the first contact, contributing to a 20% reduction in repeat tickets.Implemented advanced switch and OLT configurations of various vendors like CISCO, Huawei, Opti link, DBC, and others, including VLAN, SNMP, Telnet, SSH, STP, Service Profile, Line Profile, and ONT Tagging.Diagnosed and resolved network issues, including virtual machine installation, network sharing, and printer and scanner… Show more Handled customer issues via remote access, email, and calls, resolving 90% of issues on the first contact, contributing to a 20% reduction in repeat tickets.Implemented advanced switch and OLT configurations of various vendors like CISCO, Huawei, Opti link, DBC, and others, including VLAN, SNMP, Telnet, SSH, STP, Service Profile, Line Profile, and ONT Tagging.Diagnosed and resolved network issues, including virtual machine installation, network sharing, and printer and scanner setup.Managed LAN, wireless devices, and IPTV, and conducted OTDR testing, STB management, LAN connector crimping, and OS installation.Handled stocks and coordinated with logistics to ensure timely and accurate delivery of supplies.Utilized PRTG for monitoring network bandwidth and performance.Conducted network troubleshooting and issue resolution to maintain optimal network performance.Updated and maintained computer hardware and software, as well as switches and other network devices.Provided technical support to customers experiencing network-related issues, including troubleshooting and resolving issues promptly. Show less

Created and scheduled over 200 Azure labs per month according to client's requests, ensuring 100% compliance with allspecifications and requirements.Sent out invitation emails and notifications via the helpdesk to clients regarding labs, ensuring timely and clearcommunication.Deployed virtual machines (VM) on the scheduled dates, achieving a 100% success rate, and ensured proper cleanup anddeletion of virtual machines once the lab ended.Provided support with online calls… Show more Created and scheduled over 200 Azure labs per month according to client's requests, ensuring 100% compliance with allspecifications and requirements.Sent out invitation emails and notifications via the helpdesk to clients regarding labs, ensuring timely and clearcommunication.Deployed virtual machines (VM) on the scheduled dates, achieving a 100% success rate, and ensured proper cleanup anddeletion of virtual machines once the lab ended.Provided support with online calls and chat via Zoho to assist clients during virtual lab sessions and promptly addressed anyissues or questionsResolved tickets raised by clients via the helpdesk, ensuring timely and effective solutions and managing SLAs.Provided daily reports to track performance and identify opportunities for improvement. Show less

Provided detailed information about mobile phones, computers, and accessories to the customers.Consistently meet and exceed sales targets through effective product recommendations and upselling techniques.Monitored stock levels and coordinated with suppliers to ensure timely restocking of popular items.Prepared daily, weekly, and monthly sales and stock reports.Assembled and configured computer hardware and installed software.