Rahul Rai Email & Phone Number

Noida, Up, In

Jammu & Kashmir, India

• Providing Technical Support to ensure Smooth Operation of network Systems & resolving any issues that may arise promptly.• Implementing security measures & protocols to safeguard network systems & data from potential threats.• Responsible for troubleshooting of networking equipment across multiple sites.• Provide testing of GIS Application software developed by R&D team.• Collaborating with Cross-Functional teams to assess network requirements & propose solutions that meet business needs.• Provide technical support to various wireless communication network of different VIP Security agencies Like (Indian Army), (Jammu & Kashmir Police), (Border Security Force) Supporting pre sales team for demonstration of new technology/Products to customers and also delivering trainings and presentation on System Designs/End user Training.• Conducting regular network performance monitoring & optimization to ensure optimal efficiency & reliability.• Install & Commission microwave indoor and outdoor units.• Installation & Commissioning of Digital Mobile Radios (XiRP8668i, XiRM8668i) & (SLR-5300) Repeater Station.• Boosted service quality by continually updating technical knowledge and staying current with industry trends.• Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.• Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within organization.• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.• Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.

Amritsar, Punjab, India

I have Successfully Completed my Industrial Training in Bharat Sanchar Nigam Limited (office of Sr. General Manager Telecom) In this Training i have gained lot of Technical Skills from Industry Expert Worked on live Projects Handled OFC ( Optical Fibre Cable) & Mobile Switching Office (MSO), BTS, Repeater Stations. WiFi, VPN, VSAT, ISDN, EPABX, SDWAN.