● Provide end-to-end technical support for CRM and automation platforms, leveraging scripting and troubleshooting skills to resolve client issues efficiently and ensure seamless platform performance.● Assist clients in customizing and configuring multi-channel chatbots via the Bot Builder’s Visual Flow tools, implementing tailored logic and API integrations for interactive solutions.● Streamline client operations by designing and refining automated workflows with the… Show more ● Provide end-to-end technical support for CRM and automation platforms, leveraging scripting and troubleshooting skills to resolve client issues efficiently and ensure seamless platform performance.● Assist clients in customizing and configuring multi-channel chatbots via the Bot Builder’s Visual Flow tools, implementing tailored logic and API integrations for interactive solutions.● Streamline client operations by designing and refining automated workflows with the drag-and-drop Automation Builder, creating triggers and actions that optimize processes.● Provide support for Chat Widgets and WhatsApp MiniApps, implementing custom configurations to enhance user engagement across web and mobile interfaces.● Assist clients with setting up Dynamic Experiences and custom Channels, enabling them to build tailored user journeys driven by data and logic. Show less

● Enhanced various client applications by identifying and fixing bugs and implementing user interface improvements.● Developed customized forms and UI components to meet diverse client requirements, improving user experience across applications.● Gained hands-on experience with the AppWorks platform, focusing on application development and workflow optimization.● Implemented CSS adjustments to improve the visual appeal and usability of web applications, ensuring… Show more ● Enhanced various client applications by identifying and fixing bugs and implementing user interface improvements.● Developed customized forms and UI components to meet diverse client requirements, improving user experience across applications.● Gained hands-on experience with the AppWorks platform, focusing on application development and workflow optimization.● Implemented CSS adjustments to improve the visual appeal and usability of web applications, ensuring responsive and user-friendly designs.● Utilized JIRA for efficient issue tracking, task management, and project documentation, ensuring transparency and organization within the team.● Actively participated in daily stand-ups and sprint planning, contributing to agile processes and effective team collaboration. Show less