Rahul Ramachandran Email and Phone Number

- Analyzed and resolved customer issues in accordance with client plan rules, ensuring consistent and high-quality service delivery.- Ensured data integrity within the core record-keeping system by identifying, troubleshooting, and resolving discrepancies effectively.- Conducted complex calculations to compute plan benefit rates, maintaining accuracy and compliance with regulatory requirements.- Collaborated with third-party vendors in the US to deliver tailored solutions, ensuring timely resolution of customer issues and adherence to service level agreements (SLAs).- Mentored and trained new joiners, providing guidance to enhance their understanding of processes and tools, contributing to a more skilled and efficient team.

- Assisted customers in the USA and Canada with daily queries via chat and email, ensuring timely and effective resolutions.- Maintained strong relationships with customers by addressing and resolving critical issues with professionalism and empathy.- Collaborated closely with internal teams to ensure a smooth transition of processes and seamless service delivery.- Managed the daily inflow and outflow of customer queries, prioritizing tasks to maintain efficient workflow.- Supported new agents on the floor by providing training and guidance, fostering their development and contributing to overall team performance.

- Managed the complaints handling process for Npower, a major UK utility provider, ensuring efficient resolution and compliance with company and regulatory standards.- Investigated and resolved customer complaints related to billing, service disruptions, and account discrepancies, maintaining a professional and empathetic approach.- Collaborated with internal teams and external stakeholders to expedite resolutions and enhance the overall customer experience.- Ensured adherence to the UK’s utility regulations and complaint handling standards, contributing to improved customer trust and satisfaction.