Key Result Areas: Solutions Architecture• Managing the implementation phase by formulating project plans, planning resources, and managing issues arising due to scope creep or other technical and personnel matters • Performing knowledge transfer with client personnel by developing appropriate documentationProgram Management • Managing overall operations for executing projects involving scoping, design & architecture, resource mobilization, execution in cost & time… Show more Key Result Areas: Solutions Architecture• Managing the implementation phase by formulating project plans, planning resources, and managing issues arising due to scope creep or other technical and personnel matters • Performing knowledge transfer with client personnel by developing appropriate documentationProgram Management • Managing overall operations for executing projects involving scoping, design & architecture, resource mobilization, execution in cost & time parameters• Monitoring / tracking projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projectsSystem Administration• Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan; responsible for user management/ server maintainers/ web server/ mail server, etc.• Installing and configuring Server Operating Systems, Application Software, Anti-Viruses & Hardware, etc.; managing disk space, user profile creation and user rights managementApplications Development & Maintenance• Interacting with the client & system engineering team for requirements gathering & scoping; designing the solution for the product; managing the process setup and monitoring development• Undertaking code review, debugging and troubleshooting the application; extending post go-live and application maintenance support to the clientHighlights: • Initiated the mentor mentee program to enhance competency of the team• Provided the shell scrips to automate health check process by NOC and for various daily activities of IN Nodes• Engaged in Project stearing process for Project management – Customer (PROP-C) while attaining eTOM Diploma from Ericsson.• Recognized as the “Role Model” for the last 2 consecutive years within the vertical for imparting trainings to the team of complete BSS Charging System to increase their broadness • Awarded by STC, Ericsson Saudi Arabia for deploying the provisioning system for 2G/3G/4G/IMS/VoIP/VoBB subscribers Show less

 Manages the configuration and troubleshooting of Service Data Point (SDP),Account Information & Refill and Account Finder (AIR/AF),Charging Control Node (CCN),Voucher Server (VS),Multi Activation (EMA) nodes of Intelligent Network (IN). Performing the major activities like Subscriber Migration from one SDP to other SDP ,AF Installation and configuration,SS7 link creation, Sigtran link creation, CIP/IP link creation between CSN and SDP Nodes. Designed the Shell scripts for various… Show more  Manages the configuration and troubleshooting of Service Data Point (SDP),Account Information & Refill and Account Finder (AIR/AF),Charging Control Node (CCN),Voucher Server (VS),Multi Activation (EMA) nodes of Intelligent Network (IN). Performing the major activities like Subscriber Migration from one SDP to other SDP ,AF Installation and configuration,SS7 link creation, Sigtran link creation, CIP/IP link creation between CSN and SDP Nodes. Designed the Shell scripts for various daily activities.  Designed Shell Scripts for Regular health Check of IN systems of ERICSSON. Manages the Voice, Short Message Service (SMS), Unstructured Supplementary Service Data (USSD), GPRS,and Inter-active Voice Response (IVR) Services.  IN Traffic Reports Making and Analyzing the IN traffic data such as no. Of successful calls, unsuccessful calls. Adding new features to the IN Creation of business configuration(Teriff) in SDP and AIR for GSM subscribers Was repeatedly appreciated by the management team as well as technical team leads. Resolution of trouble tickets raised by NOC / Customer / other Teams Escalation of complex faults to the next level of support and follow-up for open faults / technical. Taking the traces for solution and troubleshooting the problem. Providing support for various technical queries of the customer. Responsible for Reporting, identifying and verifying the problems. Responsible for Verification of correction tariff products for completeness and consistency. Responsible for time to time cleaning of Tariff and old database Responsible for developing, reviewing & performing test descriptions / cases. Responsible for System Administration of IN nodes based on SUN Network impact analysis for introducing new features and functionalities. Integration of IN with other various network entities like MSC, HLR, VOMS and IT. Show less