Rahul Rawat Email and Phone Number

• Assist customers with their queries, provide product information, and guide them through the store layout.• Process sales transactions accurately and efficiently, including handling payments, issuing receipts, and ensuring compliance with age verification protocols. Handle approximately 20-30 transactions per hour during busy periods.• Do cycle counts, monitor and restock shelves to ensure products are readily available for customers.• Adhere to regulations and policies related to alcohol sales, age verification, and responsible service.• Address customer concerns and complaints with professionalism and empathy. Strive to resolve issues on the spot or escalate them to the appropriate channels for timely resolution.

• Handled end-to-end payment cycle including cash registers and POS.• Checked and processed every transaction with 100% accuracy.• Contributed as a team player, by working on a flexible schedule and taking extra shifts to meet business needs.• Helped over 1000 customers to address their product specification questions and assisted in selecting the right product to fit their needs and ensure satisfaction.• Actively promoted reward programs to the customers and implemented upselling strategies to meet the business target.• Maintained 100% quality and freshness of the food on every single order.

• Responded to customer inquiries via phone, email, or live chat in a courteous and professional manner.• Provided information about Upromise´s services, addressed account-related questions, and troubleshooting any issues customers encountered.• Resolved over 50 customers´ concerns and complaints effectively per day including collaborating with other departments within Upromise to find appropriate solutions and ensure customer satisfaction.• Monitored customer accounts to identify any irregularities or potential fraud.• Average Quality Score - Above 80%• Average Handling Time - Less than 6 minutes per call/customer-Oversaw end-to-end customer experience, ensuring exceptional service and satisfaction throughout the entire customer journey.-Managed a team of customer service representatives, providing guidance, coaching, and performance feedback to enhance service quality.-Developed and implemented customer service policies and procedures, ensuring consistent service standards and adherence to best practices.-Resolved escalated customer issues and complaints, ensuring timely and effective solutions to maintain high customer satisfaction levels.-Monitored customer service metrics and key performance indicators, identifying areas for improvement and implementing strategies to enhance customer support operations.-Collaborated with cross-functional teams, including Marketing, Sales, and Operations, to ensure alignment in delivering a seamless and personalized shopping experience.-Implemented customer feedback mechanisms, such as surveys and reviews, to gather insights and identify areas for service enhancement.-Conducted regular training sessions for customer service representatives, focusing on product knowledge, effective communication, and problem-solving skills.

• Understood the unique financial needs and goals of the clients and offered personalised investment solutions from our business offerings.• Worked towards achieving and exceeding monthly sales targets of £50,000 set by the company as a team.• Maintained strong relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling or cross-selling additional products or services.• Closed 4 sales in my first week, bringing and contributing revenue of around £1200.

• Handled around 80-100 customer interactions per day, which involved phone calls and emails.• Assisted customers with their shipping and logistics needs, and suggested appropriate trucking services and logistic solutions.• Generated sample rate quotations for potential and existing clients to provide a sense of the rates of our trucking and freight services.• Efficiently processed LTL, TL and Pup shipment orders for customers.• Tracked shipments and coordinated with internal teams, warehouses, and distribution centres to provide real-time updates to customers.• Engaged in regular follow-ups and personalised communication to maintain strong connections with our existing customers.• Generated 5 rate quotes for new businesses on my first day on the floor/work.

• Responded to customer inquiries via phone, email, or live chat in a courteous and professional manner.• Provided information about Upromise´s services, addressed account-related questions, and troubleshooting any issues customers encountered.• Resolved over 50 customers´ concerns and complaints effectively per day including collaborating with other departments within Upromise to find appropriate solutions and ensure customer satisfaction.• Monitored customer accounts to identify any irregularities or potential fraud.• Average Quality Score - Above 80%• Average Handling Time - Less than 6 minutes per call/customer