Key Result Areas:‘Global Program Manager – Business Excellence’ Driving global Strategic Business Excellence Projects in Commercial, Sales, Supply Chain space Directing global Salesforce CRM Implementation – Sales Cloud, Manufacturing Cloud, Customer Community Cloud, SFDC Maps, Einstein CRM Analytics Effectuating customer collaboration with SFDC Customer Community Portal Improving Quality of Business with Master Data Mgmt. automation Steering Global Label Artwork Mgmt. system implementation Leading New Product Launch Tracking & Global NPD S&OP automation Spearheading Project Governance by Agile Project Mgmt. in JiraProjects Undertaken: Salesforce CRM Development & Implementation globally in 30 Countries in LATAM, NAM, ASEANZ, ASIA & EUROPE region. Enabled Sales Team to track & convert the AIML generated cross sale & churn Sales Opportunities in Salesforce with $10 mn Sales conversion. Salesforce Community Customer Self Service Portal for 730 top customers globally in 11 countries for customers’ digital journey in areas of Customer Service, Operations, Sales & Order Mgmt., Account Statement, Rebate Tracking, Channel Inventory Tracking, Complaint Mgmt. Global Master Data Online system implementation for smooth customer master, Material master & Vendor master creation in SAP along with Governance Artwork Mgmt. Application – Global Implementation to achieve Operational Efficiency for Label Artwork Mgmt., Global compliance & PM write-off reduction Global Omnichannel New Product Launch Project with integration among ERP & other systems to develop NPL tracker by automating Global NPL Process Global Order Service Levels & Salesforce Business Value Analytics Dashboard development in Qlik Sense

‘Head - Customer Care for International Business’ Set workshop for Customer Care & Demand Planning Team; supported to establish right Customer Service Measurable Supply Chain KPIs by aligning important stakeholders in Supply Chain Steered monthly Kaizen meeting for Customer Care Team for implementing Process Improvement Projects & reviewing performance Managed all Commercial Operations of trading & exports including formalities, shipping, documentation for clearance of consignments and logistics Interfaced with clients for suggesting the most viable product and maintained relations for securing repeat business Expanded existing client base and offered optimum services to existing ones for achieving sales targets and customer satisfaction levels; liaised with local as well as overseas Suppliers, Buyers & Service Vendors Rendered feasible customer service procedures for improving Customer Service (CS) and resolved customers' special requirements and queriesProjects Undertaken: Drove Ontime Delivery (OTIF) Measurement Project in SAP along with Supply Chain  Launched IT Automation Projects like Order Entry Automation in India & International Server, automated weekly Order Status Report and system calculation of KPIs to reduce Customer Care Team efforts by 25%  Product Code Master Data Management Project with improved lead time  Implemented DG Master Updation Project for shipment Compliance management as per Safety Regulations  Customer Satisfaction Survey Development Project for Benchmarking with Competition; improved Customer Satisfaction Index from 74% to 83%  Customer Complaint Handling Process establishment through SAP to achieve Target complaint closing timelinesHighlights: Generated Order-to-Cash SOPs & executed across 31 subsidiary overseas offices to develop strong Global Customer Care Organization & Service Excellence resulting to achieve $ 0.5 Mn reduction in PM Inventory Write-off

Highlights: Led recruitment, training & development of CS organization for Plant Start-Up Project for Firmenich Perfumery Dahej – SEZ plant with annual sales volume of 8500 MT & Sales Turnover $150 million Established strategies & order-to-cash SOPs for customer service & EXIM enabling efficient plant start-up Maintained best service levels after transferring customer service operations from Switzerland to India through right Customer Care strategies Achieved inventory cost reduction of $1 Mn through reduction in lead-time Attained 1st supplier ranking vs competitors by 70% of customers & 42% Excellent rating by all customers in web-based customer satisfaction survey Won ‘Business Partner of the Year Award’ in 2011 & ‘Excellence Award’ in 2012, 13 & 14 from P&G Received ‘Best Supplier Partnership Award’ from Unilever Acted as ‘Regional Customer Service Network Lead’ for SEA & IMA region to lead process excellence projects in Customer Service Appreciated by GM, Firmenich for leadership in attaining forwarder solution for Iran & analysis of First Sales report Successful reorganized India PE CS Team giving 1 headcount saving Attained Service Delivery Punctuality (OTIF), Operational Cost & Inventory MOH targets as per budget and achieved 60% Item Level Forecast Accuracy by demand planning reviews with commercial & customers Presented performance scorecard to global clients in SEA IMA Reviewed performance of Logistic Partner DHL & worked with EIA authorities for SAFTA, SAPTA, Conformity, Health Certificate, Plant Inspection, with BMC for Octroi N form & with UCO Bank for Iran Export following Export Compliance

Highlights: Drove improving operations & service levels project of HUL Bengaluru depot resulting increase in supply fill rate (CCFOT) levels from 70% to 90% Established new SOP for stock receipts & planned permanent dispatch plans for major retailing customers and improved service levels (CCFOT) from 80% to 86% by establishing customer specific strategies Tracked KPI to enhance Order to Cash Cycle, OTIF & New Launch On Shelf Availability for Service Excellence Assisted to attain Lakme the No. 1 brand at Lifestyle Stores during ‘Color Event’ by ensuring connectivity & on shelf availability of new launches Recognised with ‘Champion Supplier Award’ from Hypercity for managing supply chain for Hypercity 30+ event

• Reduced monthly inventory on hand from 70 days to 50 days for Gynecare division & accomplished logistics cost reductions through initiating stock transfers by PAFEX- train reducing air transfers • Launched distribution operations from 3 new warehouses giving VAT savings for Ethicon Division • Drove Supply Chain for Lifescan Division and Inventory & Distribution Management projects • Administered internal audit for C&FA Operations & Distributors across India for Stock Management’• Received appreciation from management for: • Managed Labelling activity in Bhiwandi Warehouse for Lifescan Division & Back Order Management for warehouses across India • Best Presentation to Global Quality Team during Bhiwandi Warehouse visit for Lifescan Division • Performed demand planning for products & setting re-order levels, safety stock at RM level as per procurement type • Supervised Warehouse Team to resolve logistic issues, negotiation with Labor Union for transportation Warai & achieved logistics cost reductions by initiating stock transfers in optimum way Projects Implemented• Implemented JJconnect online ordering project at Dealers end

• Received appreciation & certificate from management for presenting the Best Case Study Presentation for Case Study Contest in Apr’00 • Appreciated by management for improving ‘Production Process Throughput’ by reducing breakdowns & effective material management by implementing ‘TPM’ methodology & ‘Six Sigma’ case studies • Coordinated for quality control, engineering, stores, materials departments for smooth material management and formulated production & dispatch plan as per 'Steel Melting Shop' requirements