Rahul Sahil Email and Phone Number

Working as Sr. Dot Net Application Support consultant at Sapient (Grugram). Started Working on RPA(UI Path).Expertise in guiding the customer through all phases of the implementation, debugging codes fixing the same, providing guidance on products leading best practices for a successful solution. Helping the customer to execute good governance, enabling the execution of the strategies across the domains of people, process, and technology.Strong issue resolution capabilities and expertise in examining/debugging application log files on related to issues reported by Business users. Co-coordinating with Client-BA-QA-Development teams to get those problems fixed via CR/IR. Deploying the Patches/Hot-fixes/ Releases on Production / Pre-prod environments. Writing temporary workaround scripts for daily user queries and reports. Answering technical queries through supportmailbox/ phone. Writing release notes for releases happening over the weekend and sending it across to application stakeholders for reviews and establishing continual service improvement through project life-cycle.Expertise in customer interfacing & escalation management skills, strong problem solving & technical skills coupled with confident decision making for problem analysis and first-rate issue resolutions leading to higher customer satisfaction.