Rahul Sharma Email and Phone Number

I had worked with OYO Rooms ( Oravel Stays Pvt Ltd.) as General Manager Ops in Pune Location taking care 110 & at Lonavala 246 Rooms at Lonavala with multiple properties. JOB RESPONSIBILITY As General Manager :-Handling P&L of All the properties. Maintain OPEX Cost.Taking Daily briefings with HM & GRE.Taking Meeting with All Vendor like R&M team, Food vendor, Laundry.Taking Meetings and Con-Call with Sales team about the Sale growth and upcoming leads.Meeting with Corporate client for Yearly business Plans.Taking Random Audits in Properties, which help me to set the process & work flow as per the requirement and also will follow Companies SOP & Process.Audit are * Compliance Audit, R&M & Infra Audit with R&M Manager, Mistry Audit in Nights, and SOB Corp Audit, Breakfast & Kitchen Audit.I will responsible for Meeting the Standards of compliance policy, SOPs, policies, procedures and service standards.Taking care of Guest Concerns and NPS with UH%, will do ground level RCA and take corrective action to improve on it to ensure every guest will be delight.Staff Motivation also the key factor for organization growth, hence conducting Meeting twice in a month for their growth and developments.Meeting HR for Hiring Hotel Staff & discussion of staff growth as well.Responsible for the Hotel Inventory, Cash Flow.

I had worked with Dominos Pizza - Jubilant Food Works Ltd 5.5 yrs as a “Assisting Training Manager in Bhopal (Base Location) along with taking care of Jabalpur, Jhansi , Satna ,Rewa, Sagar & katni Area.JOB RESPONSIBILITY As Trainer :-Communication Skills Training session for JFL Manager.Product & Service Training Sessions.Customer Service Training. Induction Session program for new Employee.Quarterly & Half yearly Promotion Exam Conduction.Session of On Job Training.Quarterly Audits in Restaurants

I Worked as “Restaurant Manager in Ahmedabad (Gujarat) Location. JOB RESPONSIBILITY As Restaurant Manager :-* Ensure that every guest get home delivery on time.* Ensure that every guest satisfied with our service.* Responsible for the Externals Audits Score of GS, Training, OER,GDM,NPS* Making the Roaster for Store Staff.* Coordinating with All Vendors.* Scheduling of the Staff and manage the Leaves and Holidays as per Staff Request.* Conduct Training Classes with for the Team Members for improve their Knowledge.* Responsible for the Store Inventory (Daily, Weekly & Monthly), Cash, Food Cost & P&L .* Motivate to Team members through fair leadership

* Ensure that every guest get 100% Quality product.* Ensure that every guest satisfied with our service. * Responsible for the Externals TMTS, TMTO, CMS & CER Audit Score.* Making the Roaster for Store Staff.* Coordinating with All Vendors.* Scheduling of the Staff and manage the Leaves and Holidays as per Staff Request.* Conduct Training Classes for the Team Members for improve their Knowledge.* Responsible person for the Store Inventory (Daily, Weekly & Monthly), Cash, Maintain All Reports, Chemicals. * Authorized for Ordering for paper and packing, Dry & Frozen products. * Motivate to Team members through fair leadership.

* Deputies in the absence of the restaurant manager & ensure smooth functioning of the restaurant.* Assign daily duties to subordinate staff to meet work exigencies ensuring equity of work.* Conduct daily briefing using it as a vehicle for two-way communication, training & corrective action.* Attend to guest complaints & ensure guest satisfaction through immediate action.* Inspect the mis-en-place & mis-en-scene to ensure the smooth flow of operations.* Ensure the maintenance & aesthetic upkeep of the restaurant in close coordination with engineering & Housekeeping.* Develop restaurant sales through up selling, guest contacts & ensuring good service.Ensure that the restaurant is free from work hazards.*Supervise food service with a view to ensure speed, quality of service & personalization.*Appraise staff performance & recommend rewards to the restaurant manager.*Motivate staff through fair leadership.*Maintain & control the par stock of cutlery, crockery, linen, supplies & equipment.*Assist the accounts department in stocktaking.*Hand over lost & found properties to the housekeeping as per rules.

* Scheduling of staff. * Number of staff handled _24. * Conducting Training Session of Team Members. * Maintained all kind of reports: - Dsr, Wsr, Feed-Back report, Utility, Inventory, Wsr Comparison Reports, Food Cost etc. *Focus on Customer Satisfaction. *Ordering of all food & non-food products. * Co-ordinate with the Chef for the Food Quality as per Nirulas Standards. * Co-ordination between Company & Supplier for Dealing, Payments etc.  * Responsible for the Food-Cost, P&L, Mystery Audit & Operational Audit Scores. Customer Complaint (If Any).

* Conducting Training Session for Trainee Crew & Crew Members to improve the Product Knowledge and Floor Performance. * Maintained Reports: - Daily Sales, Fortnightly Sales, Food-Cost, Inventory. * Authorized person for the Cash Handling as well as Banking. * Scheduling for the Trainings & Test Session for staff * Staff handled_33. * Focusing on Customer Satisfactions. * Maintained the All Documents / Files of Staff. * Authorized for handling for the OPS (Chemicals) & Their Ordering. * Maintained the Quality of Food to Serve Customers by checking all Quality parameters of the Food.