Rahul Sharma Email & Phone Number

• Managing and monitoring the DAZN platform, Linear Channels and Data Monitoring Tools, liaising with Customer Services, Broadcast Production teams and other third parties to triage ongoing incidents and minimise future.
• Network Monitoring Tools
• DRM
• Business Analysis
• New Relic APM
• Grafana

Remote

• Within this role I take inbound calls supporting technical and software support across broadband services. With recent experience of managing complex customer cases in a systematic manner.
• Customer service: supporting customers and businesses in a professional manner
• Multi-tasking – Managing multiple systems, processes and calls at same time.
• IT Literate - Being able to navigate and utilise around 15 systems.
• Communication skills - being able to speak in a clear, concise and confident manner alongside complaints
• Resilient - able to adapt to the regular changes in policies and process within the role

Leeds, England, United Kingdom

• Key skills: iOS; Technical support; Customer service; Mac OS; OS X; Troubleshooting; SalesWithin this role I have gained various skills whilst managing and representing the Apple brand. I have experience supporting.
• Apple Trained: Skilled and trained on a range of Apple products as completed the Apple ASTO training.
• Strong Customer Interaction/orientation: Approachable and welcoming to customers, ensuring high quality customer service and a personalised shopping experience
• Promoter: Strong brand promoter, through in-depth knowledge of PC World products, services and packages.
• In-depth Product Knowledge: Detailed product knowledge and awareness. Understanding of various product specifications, benefits and troubleshooting.
• Self-Promotion: Proactive and ambitious to benefit the company’s sales and service targets.

Key skills: Product, software and technical knowledge; Business Startups. Within this role I gained skills in various aspects of the business from customer facing roles to team based. Sales: Hardworking and motivated to meet company sales and service targets with a proven high monthly sales record across products, services and care plans. Multi.

Leeds, England, United Kingdom

• Sales: Hardworking and motivated to meet company sales and service targets with a proven high monthly sales record across products, services and care plans.
• Multi-disciplinary Teamwork: Working effectively with various people such as; external sale representatives, head office and other branches in a thoughtful and independent way.
• Leadership/Supervision:Experience managing the effectiveness of the store and awareness of daily targets and sales figures. Supporting team members and shop floor maintenance and replenishment.
• Adaptable: Ability to challenge and resolve any unforeseen circumstances by changing or updating existing plans within the store environment.
• Problem Solving: Finding successful and practical solutions on my own initiative when dealing with customer complaints and issues.
• Recruitment/ Training: Involvement in the application screening and interview stage of hiring new recruits. Additionally, delivering training and induction whilst managing progression and feedback.

Leeds, England, United Kingdom

Key skills: Team work; Customer Service; Time Management; Communication; Catering At this Café I was on the management team and I held various responsibilities such as food preparation, stock control and accounts. Leadership: Motivated and energetic team player, I contributed to the operational effectiveness of the shift, by setting daily tasks and.

Leeds, England, United Kingdom

Key Skills: Customer Service; Database entry; Time management; Complaints Handling; Customer satisfaction Working for a market leader of Customer Service and Telecom Services, at Capita I worked in partnership with Debenhams. I provided support and guidance for both online and telephone customers, whilst dealing with a range of issues and complaints..