1. Independently managed social media accounts for a diverse range of businesses and clients, resulting in significant growth in brand awareness and audience engagement. Increased follower base by 15% and average engagement rate by 10% for client Musafir Stories.2. Designed and executed data-driven Meta/Facebook ad campaigns, generated 500+ leads for clients.3. Enhanced Discoverability with SEO Strategies: Conducted thorough keyword and hashtag research to optimize content for search engines, ensuring improved organic reach and discoverability for client websites using tools like Google Keyword Planner and SEMrush.4. Developed and implemented engaging and SEO-optimized content strategies, leading to a increased website traffic by 35% for client websites.

1. Analysed Customer Interactions: Identified and categorized patterns of abusive customer behaviour through interaction analysis.2. Maintained Customer Satisfaction: Mitigated customer concerns while upholding company policies in a high-pressure environment.3. Enhanced Customer Experience: Resolved an average of 60 customer inquiries daily through email, and chat support, achieving a 95% satisfaction rating and contributing to a significant increase in customer retention rates.