Currently working in Accenture Service Pvt Ltd as Senior Analyst (IT Infrastructure Management). I am ITIL V3 foundation certified and Managing IT Infrastructure (Customer Support, Network, Data center and Voice Support, Procurement of IT Assets. Direct report IT Operation lead to ensure smooth running of all IT enabled services. Active key member of ISO 20k implementation team. Manage ITSM related artifacts related to Incident Management, Configuration Management, Availablity and Service… Show more Currently working in Accenture Service Pvt Ltd as Senior Analyst (IT Infrastructure Management). I am ITIL V3 foundation certified and Managing IT Infrastructure (Customer Support, Network, Data center and Voice Support, Procurement of IT Assets. Direct report IT Operation lead to ensure smooth running of all IT enabled services. Active key member of ISO 20k implementation team. Manage ITSM related artifacts related to Incident Management, Configuration Management, Availablity and Service Continuity Management. Show less

I worked in Ericsson India(P) Ltd as contract employee on payrole of Teamworks Solution (P) Ltd. I worked for ISIT department as Tech Support engineer. My main responsibilities were 1) Providing support to end users, including LAN connectivity, hardware, software, network and printing issues for 1500 users.2) Installation and troubleshooting of OS, applications.3) User accounts for windows 2003 server environment.4) Responsible for day-to-day site operation like co-ordination… Show more I worked in Ericsson India(P) Ltd as contract employee on payrole of Teamworks Solution (P) Ltd. I worked for ISIT department as Tech Support engineer. My main responsibilities were 1) Providing support to end users, including LAN connectivity, hardware, software, network and printing issues for 1500 users.2) Installation and troubleshooting of OS, applications.3) User accounts for windows 2003 server environment.4) Responsible for day-to-day site operation like co-ordination with other team members to ensure timely quality of technical service to Ericsson’s users.5) Responsible for handling of problems in timely manner so as to reduce down time and maximize company output.6) To arrange the preventive maintenance for IT Assets like printers, servers and switches.7) Responsible for the workshop arrangement for the health checkup of laptops and desktops. Show less