• Worked in unsecured loans department and handled complete personal loan process from file login to disbursement.• Ensured DSA channels get timely update on loan application.• Coordinated with credit team on decisions for a loan application, filed for re-look wherever necessary for rejected cases.

Joined as Virtual Customer Service associate and primarily handled Chat process.Promoted to North America Platform and assisted USA customers extensively.Worked as interim Resolution Specialist to support associates.Trained a team of 6 new hire associates and provided SME support temporarily.Extensive experience in handling USA customers and resolving issues via Chat as well as email contact mediums. Assisted 60+ customers on daily basis.Cross-skilled in 3 different Amazon Platforms i.e. Amazon.in (For India), Amazon.com (For USA), and Amazon.ca (For Canada)Consistently met all the parameters required from time to time by the organization for performance efficiency.

Worked on Identifing candidates to fill client job openings through cold calling, internet recruiting, referral generation, social networking etc. and to review resumes, conduct phone screens and reference checks. Proactively recruited and maintained relationships with highly sought after candidates for client. Utilized various Job boards to source candidates such as Monster, Indeed, Linkdin, JobDiva, CarearBuilder etc.Worked on various job requirements and successfully placed candidates for those positions which included but not limited to Aircraft Mechanic, Design Engineer, Mechanical Engineer, Electrical Enginner and Technicians.Placed candidates for some Fortune500 Clients such as L3 Communications, GE Aviation, PPG Aerospace, Keysight/Agilent Technology.