Quality Analysis & Audits of the DLS cases, Managing DLS Escalation cases, Senior DLS Case Specialist

Quality Analysis of the process workflow || Audit of the cases solved || Solve any discrepancies with the process || Removing all the malpractices with the process handling || Maintaining process workflow || Providing Customer Satisfaction || Direct Email Reply and Chat conversation with Site HRs and Employees over Slack or Chime with the proper resolution.

Auditing Solved Cases | Dealing with Amazon Employees USA only | Handling Unpaid Leave Requests | Disability & Leave Services | Employee Management Activities | Prevention of Deduction of Paid Benefits

Dealing with Amazon Employees USA only | Handling Unpaid Leave Requests | Disability & Leave Services | Employee Management Activities | Prevention of Deduction of Paid Benefits

Dealing with UK Clients | Convince & Selling Telecom Services branded as Eazytel | Providing Telecom Services for International Calls only | Targeted Collection on the Customer Usage | Rapport Building for Referring more Clients | Business Up-gradation & Implementation of App-Based Usage

Basics of Computer Network | Types & Parts of Network | Understanding Internet concepts | Server & Protocol | Client & Host | Topology & Components | Routing & Switching | VLAN Config | DHCP Config | RIP Config | OSPF & EIGRP | IPV4 & IPV6 | Routing Config - BGP & OSPF | Routing Protocols - NAT/PAT, LISP, HSRP | Wireless Networking & Security Standards | QoS ACL Telnet & SSH | Timezone & Loopback | PPP & MLPPP | STP RSTP MSTP | Terminal Monitors | Ping & Trace Route | Local Auth | Project Submission| Certified on 18-Feb-2021 from ICSS

Dealing with Australian & UK Clients | Convince & Selling Website Services | Searching Business Directories online | Helping Small Scale Businessmen for proper marketing through online presence | Understanding the needs of International Tech-savvy guys & transferring to Tech Team with the documented overview | Web Design services & eCommerce Solutions | Meeting Targets on the Customers showing interest in expanding their business | Rapport Building for Referring more Clients | Supporting Business Up-gradation & Implementation Online Digital Marketing | Assuring Quality of the Product & Service Reliability

Dealing with Australian Clients | Convince & Selling Website Services | Searching Business Directories online | Helping Small Scale Businessmen for proper marketing through online presence | Web Design services & eCommerce Solutions | Meeting Targets on the Customers showing interest in expanding their business | Rapport Building for Referring more Clients | Supporting Business Up-gradation & Implementation Online Digital Marketing

Android App Development Course with Classroom based Training | Android Architecture & Overview of Components | Building UI with Activities & Advanced UI | Creating Notifications | Multi-Threading Concept | Camera Module | Resources and Assets | Data Storage & SQLite Services | Overview of Android Services | Location Based Services & Google Maps | Web Services and Web View

Working with India-based Government & Private Clients | Coordinating with the Project Development Team & Marketing Team as per Client Requirements| Creating proper documentation for development team on the application/website to be developed | Creating Presentation Slides for both App-based & Web-based Projects via Workshop showcasing the Beta version to respective Clients | Testing all the functionalities & On-time delivery of the actual Project to respective Clients | Proper Feedback Implementation | Providing Technical Support & On-desk Support for various issues faced by Clients | Troubleshooting bugs across multiple platforms| Delivering Progress Reports depending upon the frequency of data being fed into the applications/websites | Attending Team Meetings on new upcoming projects | Monitoring the Progress of previous delivered Projects | Ensuring the Quality & Next step Timelines of the Projects delivered | Extending Post-implementation Support to team members by identifying various bugs | Rapport Building within the Team & also with the Clients