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Rahul S. Email & Phone Number
DLS Senior Case Specialist
at
DIGITYS
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
DLS Senior Case Specialist
Location
Greater Kolkata Area, India
Company size
Who is Rahul S.? Overview
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Quick answer
Rahul S. is listed as DLS Senior Case Specialist at DIGITYS, a with 47 employees, based in Greater Kolkata Area, India. AeroLeads shows a matched LinkedIn profile for Rahul S..
Rahul S. previously worked as Quality Analyst at Digitys and Quality Analyst at Pts Consulting Services. Rahul S. holds Master Of Computer Applications, Computer Application, A from Haldia Institute Of Technology.
Company email context
Email format at DIGITYS
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DIGITYS
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Profile bio
About Rahul S.
Started as Project Coordinator & worked with National Clients (Govt and Private sectors) for almost 1.5 years. Experienced in Customer Support & Rapport building with International Clients in various roles in the past 4.5 years. Right now working as DLS Case Manager & Case Auditor for Amazon USA Employees.
Current workplace
Rahul S.'s current company
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Digitys
11 roles
Rahul S. work experience
A career timeline built from the work history available for this profile.
Quality Analyst
CurrentQuality Analysis & Audits of the DLS cases, Managing DLS Escalation cases, Senior DLS Case Specialist
Nov 2024 - Present
Quality Analyst
CurrentQuality Analysis of the process workflow || Audit of the cases solved || Solve any discrepancies with the process || Removing all the malpractices with the process handling || Maintaining process workflow || Providing Customer Satisfaction || Direct Email Reply and Chat conversation with Site HRs and Employees over Slack or Chime with the proper resolution.
Aug 2023 - Present
Amazon Dls Case Auditor
CurrentAuditing Solved Cases | Dealing with Amazon Employees USA only | Handling Unpaid Leave Requests | Disability & Leave Services | Employee Management Activities | Prevention of Deduction of Paid Benefits
Sep 2022 - Present
Amazon Dls Case Manager
CurrentDealing with Amazon Employees USA only | Handling Unpaid Leave Requests | Disability & Leave Services | Employee Management Activities | Prevention of Deduction of Paid Benefits
Mar 2022 - Present
Customer Service Specialist
Dealing with UK Clients | Convince & Selling Telecom Services branded as Eazytel | Providing Telecom Services for International Calls only | Targeted Collection on the Customer Usage | Rapport Building for Referring more Clients | Business Up-gradation & Implementation of App-Based Usage
Mar 2019 - Apr 2022
Ccna Professional Trainee
Basics of Computer Network | Types & Parts of Network | Understanding Internet concepts | Server & Protocol | Client & Host | Topology & Components | Routing & Switching | VLAN Config | DHCP Config | RIP Config | OSPF & EIGRP | IPV4 & IPV6 | Routing Config - BGP & OSPF | Routing Protocols - NAT/PAT, LISP, HSRP | Wireless Networking & Security Standards | QoS ACL Telnet & SSH | Timezone & Loopback | PPP & MLPPP | STP RSTP MSTP | Terminal Monitors | Ping & Trace Route | Local Auth | Project Submission| Certified on 18-Feb-2021 from ICSS
Jan 2020 - Jan 2021
Website Consultant
Jaantje Projects Private Limited
Dealing with Australian & UK Clients | Convince & Selling Website Services | Searching Business Directories online | Helping Small Scale Businessmen for proper marketing through online presence | Understanding the needs of International Tech-savvy guys & transferring to Tech Team with the documented overview | Web Design services & eCommerce Solutions | Meeting Targets on the Customers showing interest in expanding their business | Rapport Building for Referring more Clients | Supporting Business Up-gradation & Implementation Online Digital Marketing | Assuring Quality of the Product & Service Reliability
May 2018 - Aug 2018
Website Consultant
Dealing with Australian Clients | Convince & Selling Website Services | Searching Business Directories online | Helping Small Scale Businessmen for proper marketing through online presence | Web Design services & eCommerce Solutions | Meeting Targets on the Customers showing interest in expanding their business | Rapport Building for Referring more Clients | Supporting Business Up-gradation & Implementation Online Digital Marketing
Feb 2018 - Apr 2018
Android Trainee
Android App Development Course with Classroom based Training | Android Architecture & Overview of Components | Building UI with Activities & Advanced UI | Creating Notifications | Multi-Threading Concept | Camera Module | Resources and Assets | Data Storage & SQLite Services | Overview of Android Services | Location Based Services & Google Maps | Web Services and Web View
Apr 2017 - Jan 2018
Project Coordinator
Working with India-based Government & Private Clients | Coordinating with the Project Development Team & Marketing Team as per Client Requirements| Creating proper documentation for development team on the application/website to be developed | Creating Presentation Slides for both App-based & Web-based Projects via Workshop showcasing the Beta version to respective Clients | Testing all the functionalities & On-time delivery of the actual Project to respective Clients | Proper Feedback Implementation | Providing Technical Support & On-desk Support for various issues faced by Clients | Troubleshooting bugs across multiple platforms| Delivering Progress Reports depending upon the frequency of data being fed into the applications/websites | Attending Team Meetings on new upcoming projects | Monitoring the Progress of previous delivered Projects | Ensuring the Quality & Next step Timelines of the Projects delivered | Extending Post-implementation Support to team members by identifying various bugs | Rapport Building within the Team & also with the Clients
Dec 2015 - Mar 2017
4 education records
Rahul S. education
Master Of Computer Applications, Computer Application, A
Bachelor Of Computer Applications, Computer Programming, Specific Applications, A
Class 12, Science, A
Bidhan Chandra Institution
Class 10, All Subjects, A
FAQ
Frequently asked questions about Rahul S.
Quick answers generated from the profile data available on this page.
What company does Rahul S. work for?
Rahul S. works for DIGITYS.
What is Rahul S.'s role at DIGITYS?
Rahul S. is listed as DLS Senior Case Specialist at DIGITYS.
Where is Rahul S. based?
Rahul S. is based in Greater Kolkata Area, India while working with DIGITYS.
What companies has Rahul S. worked for?
Rahul S. has worked for Digitys, Pts Consulting Services, Microtalk, Indian Cyber Security Solutions ( Greenfellow It Security Solutions Pvt Ltd), and Jaantje Projects Private Limited.
How can I contact Rahul S.?
You can use AeroLeads to view verified contact signals for Rahul S. at DIGITYS, including work email, phone, and LinkedIn data when available.
What schools did Rahul S. attend?
Rahul S. holds Master Of Computer Applications, Computer Application, A from Haldia Institute Of Technology.
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