•Managing end-to-end recruitment of associates applying for the jobs related to customer service and technical support. Have interviewed more than 500 candidates within a span of 1 year.•Interacting with the business and understanding about the requirements and managing to fulfill the ask with the given time line.•Using various sourcing techniques like – Online Portals, Social Media, Recruitment volume drives.•Helping the new joiners to understand the process of recruitment and selection.