Rahul Sudan Email and Phone Number

Managed team of 20 technical sales associate and focused on rapid troubleshooting and resolution of client issues. Worked with customer support group to identify and provide customer self-help mechanisms through knowledge base. Performed root cause analysis of recurrent support issues with development, deployment, and client management teams and reduced the operation cost .Mentor new hires through extensive coaching and training; and guide those performing below stated expectations. Coached agents demonstrated growth in measurable stats such as quality, average busy time (ABT) and heat tracking .Reduce staff turnover from 68% to 25% by improving staff orientation and training, professional development .Extensive product and technical expertise in all Bell Mobility and partner offerings. Worked with retail channels to provide end to end support for products. Troubleshoot complicated hardware, software and network issues through inter-division escalations.

Managed Phoenix’s Pluscon range of Industrial Connectors as the Product Specialist .Provide customers with a detailed explanation of recommended actions, and verify their understanding of the solution.Work intimately with Sales and distribution channels to identify key target accounts, secure strategic design-wins, and manage forecasts. Accountable for product in managing customers and partner relations. Work with multidisciplinary marketing, sales, applications & product development teams. Represent Phoenix at public events, trade shows, meetings, conferences etc. across India.