Profile Summary:Highly skilled Senior Application Support Analyst with over 5 years of experience in Level 2/3 Application Support, specializing in cloud-hosted environments, enterprise software, and customer service excellence. Adept at incident and problem management, vendor coordination, and cross-functional collaboration, particularly in the healthcare and life sciences industry. Recognized with multiple accolades, including two Impact Player Awards, two Outstanding Customer Service Awards, and the Rookie of the Year Award, reflecting a proven track record of delivering exceptional results and exceeding expectations.Proficient in enterprise tools like Zendesk, Jira, Microsoft Azure AD, and SQL, with expertise in troubleshooting critical issues, managing escalations, and enhancing customer satisfaction. Fluent in English and Hindi, with strong communication and leadership skills to drive process improvements and foster team success.
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System EngineerTata Consultancy ServicesPune, Mh, In -
Senior Service Desk AnalystTransperfect Apr 2023 - Dec 2024Pune, Maharashtra, IndiaSuccessful Product Release & UAT Management: Led the end-to-end management of User Acceptance Testing (UAT) and successfully released the product, ensuring all objectives were met on schedule.Senior Service Desk Leadership: Oversaw a team of 30 service desk professionals, providing guidance and support to maintain high operational efficiency.Zero Escalations Achievement: Maintained a flawless record of zero escalations for one year, reflecting exceptional problem-solving and communication skills.On-time Ticket Resolution: Managed and resolved service desk tickets with zero breaches, ensuring compliance with SLAs and maintaining a high level of customer satisfaction.Exceptional Service Desk Performance: Took on all service desk responsibilities, ensuring smooth day-to-day operations, and consistently exceeding performance targets. -
Service Desk Analyst 1Transperfect Feb 2022 - Apr 2023Pune, Maharashtra, India
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Senior Technical Support ExecutiveConneqt Business Solutions Limited Jun 2019 - Jan 2022
Rahul Sutar Education Details
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Jai Hind Sindhu Education Trusts Manganmal Udharam College Of Commerce, Pimpri,Pune 17Business/Commerce, General -
Business/Commerce, General
Frequently Asked Questions about Rahul Sutar
What company does Rahul Sutar work for?
Rahul Sutar works for Tata Consultancy Services
What is Rahul Sutar's role at the current company?
Rahul Sutar's current role is System Engineer.
What schools did Rahul Sutar attend?
Rahul Sutar attended Jai Hind Sindhu Education Trusts Manganmal Udharam College Of Commerce, Pimpri,pune 17, Snbp World School,rahatani.
Who are Rahul Sutar's colleagues?
Rahul Sutar's colleagues are Ashil Mn, Shivashankar D R, Priya Kumari, Abhishek Pandit, Sharmila Mohammad, Arun H V, Jorge Alfonso Escutia Izquierdo.
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