- Experience of over 9 years in three different roles of International Tour Manager, International EventsPlanner & Coordinator and International Travel Consultant.- Expertise in planning, contracting and executing international leisure travel and MICE business in over 23 countries across 4 continents - Europe, & Australia, China, Africa & India.- Headed the Paris office winter operations looking after over 750+ travelers and was responsible forcontracting, coordinating, and executing day-to-day tasks.- Designed customized off-beat itineraries on demand for over 22 different countries leading to post tour satisfaction rating of 98% and Value for Money index of over 92%.- Lead trainer for yearly training for 4 years to the regional sales teams in international travel products and practical planning.- Lead by example and trained the Sales team in Customer Service at the north Indian stores resulting insuperior customer satisfaction and optimal conversion rates.

- Headed sales initiative for East Delhi Corporate Market and achieved a revenue growth of 18%.- Met monthly sales targets and exceeded by 7% in the month of April 2012.- Gained a number of new business accounts by targeting competition users and shifting competitionaccounts.

- Gained 5+ new clients and converted them into long-term productive accounts within the first 60 days on the job.- Worked on a low-productive territory of Central Delhi and increased the revenue by 35% by capturinglong-term commitment from companies like Swarovski, MetalOne, and Mitsubishi India.- Established relations with the key players in the feeder market and captured events and meetingsbusiness leading to revenue growth of over 23% from the region.- Met and exceeded sales KPIs by 12% for the month of August, October, November & December 2011.

- As the duty manager, led a team of 15+ colleagues and achieved a 14% increase in guestssatisfaction index in March and April 2009 for all operational aspects of the hotel.- Planned and executed small events for the repeat guests conveying our gratitude andachieving higher loyalty index by 8%.- Supervised and was responsible for overseeing Guest Service agents, Cashiers, CustomerRelations Managers at the front desk.- Carried out night audit and date change responsibilities and generated ARR and other dailyreports.

The industrial training consisted of a detailed hotel operations training in every department of the hotel. The focus was on hotel operations departments, but due time was spent in support departments also. The project report pertaining to what has been done at the training along with the observations was submitted.Worked in the four core departments which were Front Office, Food & Beverage, Housekeeping & KitchenAlso gained adequate knowledge on the working of other departments like Sales, Finance, Public relationsGained experience in complaint resolution with guests from different parts of the world.