Customer ServiceImplementing competent strategies with a view to penetrate new accounts & expand existing ones, meeting pre-determined business objectives. Close co-ordination with Service Delivery teams at LGG to ensure we provide quality service to customers.Identify ACS customers’ business needs with a view to matching TNT Airways S.A. products. Assist customers with space protection, product, pricing, and network information. Effectively plan space on freighters via claw back and optimizing space released from other freighter points like DXB/HKG.Liaise with colleagues (Sales & Customer Service) at other TNT Express - Indian stations to seek out opportunities for increasing revenue generation through optimization of the entire capacity available ex India.Keeping the sales team advised of market trends, competitor information.OperationsControl operational performance for all aspects of TNT Airways product.Supervise, motivate, encourage, guide & evaluate GHA staffsMonitor & control GHA during ramp operations & warehouse operations, with corrective action when necessary to ensure required performance levels.Handling all the import and export operations.Managing the ULD stock at station.Attending DG (Dangerous Goods) queries & their acceptance.To ensure maximum utilization of space in ULDWorking on Unisys & Sky master

Key Responsibility Areas:Solving all import discrepancies.Attending, identifying and solving queries of all airlines, CHA’s and consolidators.Looking after generation of gate passes at the public dealing counters and liaise with gate officers for import deliveries.Auditing all the documents which are present for the generation of gate passes, bank challans & amendments.Import Flight Check supervision

Cargo Operations)Key Responsibility Areas: Handled team of 20 staff within the Qatar Airways Cargo dedicated team.Acceptance of export cargo documents physically and capturing in the system.Handled all the import and export operations.Flight arrival and departure at ramp.Unloading and loading of cargo.Managing the ULD stock at station.Handled DGR (Dangerous Goods) queries & their acceptance.Filing of all the documents properly for future references.Handled of all the special cargo like DG, Human Remains, Valuables, Live animals, Courier and Perishables.Ensured maximum utilization of space in ULDSystem work including manifestation, cargo booking, onwards connections, TELEX messages via SITA.Also, worked for Oman Air, Myanmar Airways, Alitalia, China Eastern, Air Astana, Non-schedule flight and freighters.Professional Trainings:Successfully qualified for category 6 DGR training course from National Institute of Aviation Management Research & Training in year 2005, 2007 & 2009.Have gone through cargo warehousing training conducted by Qatar Airways.Attended Train the Trainer Programme conducted by Celebi Delhi Cargo Terminal Management India Pvt. Ltd.Successfully qualified for category 6 DGR recurrent course with distinction from Bird Academy in Oct 2011 (License Valid